IT Admin
Location
Denver, Colorado, United States

About the opportunity

As an IT Administrator you will provide interactive, technical support to our North American team members, While a few folks have PCs, we are largely an Apple environment. You contribute to a wide range of corporate IT projects that will help us grow and support our company at scale.

What to expect?

  • Provide day to day support and service for all employee-related IT questions and support across a variety of corporate IT issues 
  • Support our (mainly) cloud-based systems like GSuite, Office 365, Atlassian, Okta, Zoom, Slack just to name a few
  • Support for different IT systems like video conferencing, printer, network/wifi
  • Provide technical support for events, meetings and conferences
  • Support employee on- and off-boarding, procure and manage hardware and software
  • Manage and implement IT systems and processes for both US hubs, Denver and San Francisco as well as support fully-remote employees across the US
  • Evaluate and implement new hardware and software solutions that help us scale or allow us to work together more effectively
  • Take ownership of a variety of projects in the IT space

What you need to be successful?

  • Customer-first mindset, creative and motivated to find solutions for future requirements
  • Problem-solving attitude 
  • 2-5 years experience in IT 
  • Experience managing work using a ticketing system such as Jira Service Desk
  • Experience supporting MacOS and Microsoft Windows. Linux is a plus.
  • Experience with endpoint management software such as JAMF
  • IP networks and Wifi
  • Know your way around all sorts of AV technology, including Zoom support as well as conference room hardware. 
  • SAAS tooling experience
  • High level of self-responsibility 
  • Security mindset 
  • Prior project management experience

What's in it for you?

  • Join an ambitious tech company reshaping the way people build digital products
  • Health, vision and dental insurance
  • Generous time-off policy that rivals the best companies in tech
  • We set you up for success, equipping you with the latest and greatest hardware
  • Use your personal education budget to improve your skills and grow in your career, with extra days off
  • Plus, Contentful socks! Oh yeah!

Who are we?

Contentful powers digital experiences for 28% of the Fortune 500 companies and thousands of global brands. Our content platform unifies content in a single hub, structures it for use in any digital channel and integrates seamlessly with hundreds of tools through open APIs. It lets developers and content creators work in parallel, increasing team efficiency and happiness. Companies such as Spotify, Urban Outfitters, Jack in the Box, The British Museum, Xoom and Lenovo use Contentful to build their mobile and web products, voice controlled apps and more.

We’re growing rapidly and are backed by over $150 million in funding from top-tier venture capital firms like Sapphire Ventures, Salesforce Ventures, General Catalyst and Benchmark.

More than 350 people from 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, San Francisco, Denver and distributed locations around the world.

“Everyone is welcome here” — it's a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences and are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical [dis]ability or length of time spent unemployed. We look forward to your application!

By clicking “Apply for this job,” I acknowledge that I have read the “Contentful’s Candidate Privacy Notice”, and hereby acknowledge and accept the collection, processing, use, and storage of my personal data as described therein.

Impressions
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