IT Helpdesk Support
Berlin, Germany

About the opportunity

Contentful is growing! We are on the search for an IT Helpdesk Support  who will provide interactive, on-site technical support to our EMEA team members, While a few folks have PCs, we are largely an Apple environment and this role will provide help with various Apple products - installing, repairing and providing preventative maintenance of workstations and related software/hardware. You will report directly to the Manager of IT  and we’ll look to you to provide high-quality customer service and ensure that our IT systems and equipment issues are resolved in a timely manner. 

What to expect?

  • 1st and 2nd level support for office IT related topics e.g. user hardware support, password resets, access requests 
  • Support for different IT systems like video conferencing (Zoom), printer (Konica), network (Ubiquiti Unifi)
  • Solving ticket requests (Jira Service Desk)
  • Support for events and audio/video equipment (Crestron)
  • Hardware preparation, management, and maintenance (Apple, Lenovo, Logitech)  
  • Employee on- and offboarding (once a week employee onboarding session, account creation, account closing)
  • Train non-tech people on tools such as Attlassian, GSuite, Zoom, Slack, Okta, 1Password

What you need to be successful?

  • 1-3 years experience in IT helpdesk support
  • Fluent German and solid English 
  • High level of self-responsibility 
  • A technical, logical thought process
  • Problem-solving skills
  • An ability to prioritise and delegate
  • High service attitude 
  • Customer service oriented

You have knowledge about:

  • Apple products
  • Microsoft Windows
  • Desirably Linux 
  • IP networks and Wifi
  • SAAS products e.g. GSuite, Atlassian, Okta, Zoom, Slack, 1Password

What's in it for you?

  • Join an ambitious tech company reshaping the way people build digital products. 
  • We set you up for success, equipping you with the latest and greatest hardware
  • Enjoy a full range of events, including workshops, Contentful-hosted meetups, guest speakers and team activities. Meet your team members from across the globe at our annual offsite. 
  • Get fit! We offer a variety of health and fitness classes and a discount on Urban Sports Club.
  • Use your personal education budget to improve your skills and grow in your career. Join a free German class or one of our many internal learning initiatives!
  • Plus, Contentful socks! Oh yeah!

Who are we?

Contentful powers digital experiences for 28% of the Fortune 500 companies and thousands of global brands. Our content platform unifies content in a single hub, structures it for use in any digital channel and integrates seamlessly with hundreds of tools through open APIs. It lets developers and content creators work in parallel, increasing team efficiency and happiness. Companies such as Co-op, Spotify, Bang & Olufsen, N26 and Swarovski use Contentful to build their mobile and web products, voice controlled apps and more.

We’re growing rapidly and are backed by over $150 million in funding from top-tier venture capital firms like Sapphire Ventures, Salesforce Ventures, General Catalyst and Benchmark.

More than 350 people from 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, San Francisco and distributed locations around the world.   

“Everyone is welcome here” — it's a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences and are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical [dis]ability or length of time spent unemployed. We look forward to your application!

By clicking “Apply for this job,” I acknowledge that I have read the “Contentful’s Candidate Privacy Notice”, and hereby acknowledge and accept the collection, processing, use, and storage of my personal data as described therein.

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