IT Helpdesk Support
San Francisco, California, United States

About the opportunity

Contentful is growing! We are on the search for an IT Helpdesk Support  who will provide interactive, on-site technical support to our EMEA team members, While a few folks have PCs, we are largely an Apple environment and this role will provide help with various Apple products - installing, repairing and providing preventative maintenance of workstations and related software/hardware. You will report directly to the Manager of IT  and we’ll look to you to provide high-quality customer service and ensure that our IT systems and equipment issues are resolved in a timely manner.

What to expect?

  • 1st and 2nd level support for office IT related topics e.g. user hardware support, password resets, access requests 
  • Support for different IT systems like video conferencing (Zoom), printer (Konica), network (Ubiquiti Unifi)
  • Solving ticket requests (Jira Service Desk)
  • Support for events and audio/video equipment (Crestron)
  • Hardware preparation, management, and maintenance (Apple, Lenovo, Logitech)  
  • Employee on- and offboarding (once a week employee onboarding session, account creation, account closing)
  • Train non-tech people on tools such as Attlassian, GSuite, Zoom, Slack, Okta, 1Password
  • Coordinate with suppliers and contractors for support and maintenance e.g. laptop repairs, manage employee phone contracts (Telekom), hardware orders for the office 

What you need to be successful?

  • 2-5 years experience in IT 
  • Lots of Apple product experience, Microsoft Windows too. Linux is a plus.
  • IP networks and Wifi
  • Know your way around all sorts of AV technology; Projector, screen and cable standards 
  • Prior project management experience
  • SAAS solution experience
  • VoIP experience
  • Creative and motivated to find solutions for future requirements
  • High level of self-responsibility 
  • Problem-solving attitude 

What's in it for you?

  • Join an ambitious tech company reshaping the way people build digital products
  • Work in our beautiful downtown space close to Embarcadero Station, complete with a fully stocked kitchen
  • Health, vision, dental insurance, an employee wellness program, life and disability insurance, and a retirement savings plan
  • Commuter benefits to help you get to and from work
  • A flexible time-off policy and paid holidays
  • 16 weeks paid parental leave (after 6 months of employment)
  • We set you up for success, equipping you with the latest and greatest hardware
  • We value our employees health and safety. Our teams are working remotely during the COVID-19 pandemic. 
  • Use your personal education budget to improve your skills and grow in your career, with extra days off
  • Plus, Contentful socks! Oh yeah!

Who are we?

Contentful powers digital experiences for 28% of the Fortune 500 companies and thousands of global brands. Our content platform unifies content in a single hub, structures it for use in any digital channel and integrates seamlessly with hundreds of tools through open APIs. It lets developers and content creators work in parallel, increasing team efficiency and happiness. Companies such as Co-op, Spotify, Bang&Olufson, N26, Swarovski use Contentful to build their mobile and web products, voice controlled apps and more.

We’re growing rapidly and are backed by over $150 million in funding from top-tier venture capital firms like Sapphire Ventures, Salesforce Ventures, General Catalyst and Benchmark.

More than 400 people from 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, San Francisco and distributed around the world.

Everyone is welcome here!

“Everyone is welcome here” — is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences and are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical [dis]ability or length of time spent unemployed. We invite you to apply and join us!

By clicking “Apply for this job,” I acknowledge that I have read the “Contentful’s Candidate Privacy Notice”, and hereby acknowledge and accept the collection, processing, use, and storage of my personal data as described therein.

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