Billings & Collections Analyst
Location
Denver, Colorado, United States

About the opportunity

Contentful is expanding its Revenue team due to our substantial growth. We are looking for a Billings and Collection analyst who can help embody our core values, in particular starting with the customer and working backwards.

Focusing particularly on our Team Tier of business you will be dealing with a high transaction volume where an emphasis on customer care and process is essential to ensure our clients are well looked after with their queries or issues. The ideal candidate possesses superior written communication skills which will deal with queries with speed and empathy. You will have a passion for improving processes and creating efficiencies. You will be a voice and champion for the customer and feedback that communication back into the organization to continuously improve the customer experience.

We are a company growing at scale and hence we need to do things fast and drive continuous improvement. You will help us implement best in class processes which put customer satisfaction at the heart of everything we do whilst helping us to meet our financial and company goals. Our aim is to be great business partners to all teams internal and external to the organization.

What to expect?

  • Oversight of Team customers billing from monitoring and sense checking the automated processes
  • Rapid and empathetic response to customer queries, updates for customer needs and systemic updates to ensure future accuracy of charging
  • Assist in team billing-related customer queries cross-functionally and work closely with the customers directly or internally with our Product and Customer Success team
  • Identify and solve issues around credit card failures, chargebacks or other transaction specific items
  • Continuously improve business processes, systems, and enhance documentation and controls.
  • Ad hoc projects as they arise across various teams.
  • Be flexible in a constantly changing and high growth business environment

What you need to be successful?

  • Minimum of 3+ years of billing or collection experience in a mainly automated environment
  • Passion for assisting customers and driving resolutions
  • Excellent written communication skills with an emphasis on customer empathy
  • Process oriented with an appreciation for financial controls
  • Experience with NetSuite and Zuora a plus
  • Experience with credit card systems and recurring billing processes a plus

What's in it for you?

  • Join an ambitious tech company reshaping the way people build digital product
  • Health, vision, dental insurance, an employee wellness program, life and disability insurance, and a retirement savings plan
  • Commuter benefits to help you get to and from work
  • A flexible time-off policy and paid holidays
  • 16 weeks paid parental leave (after 6 months of employment)
  • We set you up for success, equipping you with the latest and greatest hardware
  • We value our employees' health and safety. Our teams are working remotely during the COVID-19 pandemic. 
  • Use your personal education budget to improve your skills and grow in your career, with extra days off
  • Plus, Contentful socks! Oh yeah!

Colorado Salary Statement: The salary range displayed is specifically for those potential hires who will work or reside in the state of Colorado if selected for the role. Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example.

Colorado Salary Range: $72,000-$80,000

[This position is eligible for equity awards in accordance with the terms of Contentful’s variable compensation plans.]

Who are we?

Contentful powers digital experiences for 28% of the Fortune 500 companies and thousands of global brands. Our content platform unifies content in a single hub, structures it for use in any digital channel and integrates seamlessly with hundreds of tools through open APIs. It lets developers and content creators work in parallel, increasing team efficiency and happiness. Companies such as Co-op, Spotify, Bang&Olufson, N26, Swarovski use Contentful to build their mobile and web products, voice-controlled apps and more.

We’re growing rapidly and are backed by over $150 million in funding from top-tier venture capital firms like Sapphire Ventures, Salesforce Ventures, General Catalyst and Benchmark.

More than 400 people from 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, San Francisco and distributed around the world.

“Everyone is welcome here” — is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences and are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical [dis]ability or length of time spent unemployed. We invite you to apply and join us!

By clicking “Apply for this job,” I acknowledge that I have read the “Contentful’s Candidate Privacy Notice”, and hereby acknowledge and accept the collection, processing, use, and storage of my personal data as described therein.

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