Contentful is expanding its Revenue team due to our substantial growth. We are looking for a Billings and Collection analyst who can help embody our core values, in particular starting with the customer and working backwards.
Focusing particularly on our Team Tier of business you will be dealing with a high transaction volume where an emphasis on customer care and process is essential to ensure our clients are well looked after with their queries or issues. The ideal candidate possesses superior written communication skills which will deal with queries with speed and empathy. You will have a passion for improving processes and creating efficiencies. You will be a voice and champion for the customer and feedback that communication back into the organization to continuously improve the customer experience.
We are a company growing at scale and hence we need to do things fast and drive continuous improvement. You will help us implement best in class processes which put customer satisfaction at the heart of everything we do whilst helping us to meet our financial and company goals. Our aim is to be great business partners to all teams internal and external to the organization.
Colorado Salary Statement: The salary range displayed is specifically for those potential hires who will work or reside in the state of Colorado if selected for the role. Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example.
Colorado Salary Range: $72,000-$80,000
[This position is eligible for equity awards in accordance with the terms of Contentful’s variable compensation plans.]
Contentful powers digital experiences for 28% of the Fortune 500 companies and thousands of global brands. Our content platform unifies content in a single hub, structures it for use in any digital channel and integrates seamlessly with hundreds of tools through open APIs. It lets developers and content creators work in parallel, increasing team efficiency and happiness. Companies such as Co-op, Spotify, Bang&Olufson, N26, Swarovski use Contentful to build their mobile and web products, voice-controlled apps and more.
We’re growing rapidly and are backed by over $150 million in funding from top-tier venture capital firms like Sapphire Ventures, Salesforce Ventures, General Catalyst and Benchmark.
More than 400 people from 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, San Francisco and distributed around the world.
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