Launch Manager
Denver, Colorado, United States

About the opportunity

As a Launch Manager, you will work directly with Contentful’s new Enterprise customers to ensure they get maximum value from our platform early on. You will help our customers onboard with Contentful products, collaborate on creating a path for their success and ensure a smooth transition on their continued customer journey. You will also amplify the voice of the customer internally by driving continuous feedback into our Product, Engineering, and Customer Experience teams on ways we can better serve our customers.

What to expect?

  • Drive new enterprise onboarding and ensure customer goals and expectations are on track for long term project(s) success
  • Develop success plans for customers that lay out the path for their onboarding, launch, and beyond 
  • Enable customers with Contentful essentials related to their project, use case and Contentful experience and recognize healthy / unhealthy patterns
  • Translate customer insights into actionable feedback for our product and go-to-market teams
  • Ensure seamless customer transition on their journey past the launch program 

What you need to be successful?

  • 1-2 years of experience in customer-facing roles working with a technical product (your previous title might have been Technical Account Manager, Onboarding Manager, Solution Manager, Sales Engineer or Support Engineer)
  • Experience in building alignment and relationships with both technical and business users in large enterprises
  • Ability to understand and explain the Contentful API, as well as the modern content management and digital experience stack 
  • Excellent oral and written communication and presentation skills 
  • Ability to prioritize and manage time effectively with a high volume of competing requests

What's in it for you?

  • Join an ambitious tech company reshaping the way people build digital product
  • Health, vision, dental insurance, an employee wellness program, life and disability insurance, and a retirement savings plan
  • Commuter benefits to help you get to and from work
  • A flexible time-off policy and paid holidays
  • 16 weeks paid parental leave (after 6 months of employment)
  • We set you up for success, equipping you with the latest and greatest hardware
  • We value our employees health and safety. Our teams are working remotely during the COVID-19 pandemic. 
  • Use your personal education budget to improve your skills and grow in your career, with extra days off
  • Plus, Contentful socks! Oh yeah!

Colorado Salary Statement: The salary range displayed is specifically for those potential hires who will work or reside in the state of Colorado if selected for the role. Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example.

Colorado Salary Range: $90,000-$95,000

[This position is eligible for equity awards in accordance with the terms of Contentful’s variable compensation plans.]

Who are we?

Contentful powers digital experiences for 28% of the Fortune 500 companies and thousands of global brands. Our content platform unifies content in a single hub, structures it for use in any digital channel and integrates seamlessly with hundreds of tools through open APIs. It lets developers and content creators work in parallel, increasing team efficiency and happiness. Companies such as Co-op, Spotify, Bang&Olufson, N26, Swarovski use Contentful to build their mobile and web products, voice controlled apps and more.

We’re growing rapidly and are backed by over $150 million in funding from top-tier venture capital firms like Sapphire Ventures, Salesforce Ventures, General Catalyst and Benchmark.

More than 450 people from 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, San Francisco and distributed around the world.

“Everyone is welcome here” — is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences and are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical [dis]ability or length of time spent unemployed. We invite you to apply and join us!

By clicking “Apply for this job,” I acknowledge that I have read the “Contentful’s Candidate Privacy Notice”, and hereby acknowledge and accept the collection, processing, use, and storage of my personal data as described therein.


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