Our Customer Success Department (CSD) helps customers and users successfully achieve their goals with Contentful Content Infrastructure. We’re proud to have customers from fast-growing startups to the Fortune 100 who power their mobile apps, public websites, and other mission-critical parts of their business with Contentful; our CSD plays a vital role in enabling their success in doing so.
Our Department’s goal is to help customers getting great value from using Contentful, in a scalable, repeatable, and efficient way. Our Customer Support team plays a crucial role in these efforts. The Customer Support team provides technical and account support for Contentful customers and users, to (a) fulfill our contractual Support SLAs and (b) help users achieve their goals with Contentful by answering questions, troubleshooting issues, filing bugs, and escalating system faults to Engineering. As part of this team, the Account Operations Manager/Associate is responsible for account provisioning and other activities related to it. The Account Operations Manager/Associate also collaborates and coordinates with other teams across the company such as Customer Success Operations, Product, Finance, and Business Systems.
The ideal candidate will have experience as an account manager/support agent and is a team-player who loves to support customers. This is an exciting opportunity to play an important role in a successful and growing modern SaaS startup.
Colorado Salary Statement: The salary range displayed is specifically for those potential hires who will work or reside in the state of Colorado if selected for the role. Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example.
Colorado Salary Range: $55,000-$60,000
[This position is eligible for equity awards in accordance with the terms of Contentful’s variable compensation plans.]
Contentful powers digital experiences for 28% of the Fortune 500 companies and thousands of global brands. Our content platform unifies content in a single hub, structures it for use in any digital channel and integrates seamlessly with hundreds of tools through open APIs. It lets developers and content creators work in parallel, increasing team efficiency and happiness. Companies such as Co-op, Spotify, Bang&Olufson, N26, Swarovski use Contentful to build their mobile and web products, voice controlled apps and more.
We’re growing rapidly and are backed by over $150 million in funding from top-tier venture capital firms like Sapphire Ventures, Salesforce Ventures, General Catalyst and Benchmark.
More than 450 people from 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, San Francisco and distributed around the world.
“Everyone is welcome here” — is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences and are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical [dis]ability or length of time spent unemployed. We invite you to apply and join us!
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