Technical Project Manager
Location
Denver, Colorado, United States

About the opportunity

Contentful’s Solution Delivery Managers are principally outwards-facing. You will establish healthy, professional and strong relationships with Contentful’s customers in order to help accelerate and maximize their success in building digital experiences.  As a Solution Delivery Manager at Contentful, you’ll have the opportunity to work with international teams, from visionary brands to innovative digital agencies. 

Within Contentful, you will work very closely with Solution Architects on accounts implementing Contentful. You will be following the architectural approach laid out by the SA and help project plan the engagement in order to make sure the implementation is successful and delivered in a timely manner. You will also be expected to report and manage risk as well as adapt and work with the customer in real-time to overcome any obstacles.

The insights gained during your work with customers will enable you to provide valuable input to our Product Management and Engineering departments. Your first hand accounts of how customers interact with our product, tempered by your experience, will provide crucial real world context for our team building efforts.

What to expect?

  • Provide implementation consultation, training and advice to customers about Contentful’s features and architectural design best-practices, thereby aiding their projects’ long-term success
  • Oversee the planning, tracking and completion of all implementation tasks throughout the customer’s technical onboarding
  • Manage resource allocations, budget and reporting to effectively track project status, hour consumption, and capacity planning
  • Identify and understand project risks, coordinate with respective teams as applicable to mitigate and resolve
  • Assist in the facilitation of technical training lead by Solution Architects on product platform features to customers
  • Work alongside external project management and internal CS/SA teams to successfully monitor progress and implementation of initiatives 
  • Synthesize and communicate prospect and customer product feedback to our Product Management, Engineering, and Marketing teams
  • Partner with the Sales, Customer Success Managers and Solution Architects, to ensure a successful customer experience with Contentful.

What you need to be successful?

  • At least 3 years-experience in a similar technical consulting, project/program management or Solution Engineering  role at a SaaS company.
  • This is a customer-facing role and there is an expectation that you will build and maintain relationships with key technical contacts within the customer
  • Demonstrated ability to think strategically about business, product, and technical challenges and recommend actionable solutions to support successful implementations
  • Strong interpersonal skills with the ability to build diverse relationships and influence technical and non-technical audiences
  • Experience delivering digital projects that extensively use APIs (REST, GraphQL) and/or content management systems
  • Technology experience or awareness with:
    • Programming languages such as: Javascript, Ruby, Node.js, .NET, Swift, Java, Python or PHP
    • Web technologies including frameworks such as Angular and React, Static Site Generators (like Gatsby), REST APIs, GraphQL, CDNs, etc.
    • Mobile technologies such as Swift or Kotlin, as well as SDKs
  • Experience working with agile SDLC project management methodologies
  • Bachelor’s Degree or equivalent experience (Engineering, Computer Science, or a related field)
  • Excellent English communication and presentation skills and confidence conveying knowledge to a technical audience

What's in it for you?

  • Join an ambitious tech company reshaping the way people build digital product
  • Full-time employees receive Stock Options for the opportunity to share in the success of our company
  • Comprehensive health/dental/vision care package covering 100% of monthly  premiums for employees 
  • We value Work-Life balance and You Time! A generous combination of a flexible time off policy, volunteer time off and paid holidays 
  • 16 weeks of paid parental leave (after 6 months of employment)
  • Use your personal education budget to improve your skills and grow in your career. 
  • Enjoy a full range of virtual events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties 
  • Share and navigate the excitement of a new workplace with your CFF (Contentful First Friend) 
  • Commuter benefits and monthly bill stipend 
  • Plus, Contentful socks! And other amazing swag as part of company events. Oh yeah!

Colorado Salary Statement: The salary range displayed is specifically for those potential hires who will work or reside in the state of Colorado if selected for the role. Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example.

Colorado Salary Range: $113,000-$116,000
[This position is eligible for equity awards, annual bonuses, short- and long-term incentives, and program-specific awards in accordance with the terms of Contentful’s variable compensation plans.]

#LI-SB2

 

Who are we?

Contentful is the leading content platform that powers digital experiences for over 30% of the Fortune 500 companies and thousands of global brands. Our platform unifies content in a single hub, structures it for use in any digital channel and integrates seamlessly with hundreds of tools through open APIs. It lets developers and content creators work in parallel, increasing team efficiency and happiness. Companies such as Shopify, Staples, Atlasssian, Electronic Arts, Chanel, Roche, Vodafone use Contentful to build their mobile and web products, voice controlled apps and more. 

We’re growing rapidly and we have secured over $330 million in funding from top-tier partners such as Tiger Global, Sapphire Ventures, Salesforce Ventures, General Catalyst and Benchmark.

More than 650 people from 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, San Francisco, Denver and distributed around the world.

Everyone is welcome here!

“Everyone is welcome here” is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences and are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical [dis]ability, or length of time spent unemployed. We invite you to apply and join us!

If you need reasonable accommodations at any point during the application or interview process, please let your recruiting coordinator know.

By clicking “Apply for this job,” I acknowledge that I have read the “Contentful’s Candidate Privacy Notice”, and hereby consent to the collection, processing, use, and storage of my personal information as described therein.

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