John Harte

Vice President Global Technical Support & Technical Account Management

Contentful

John is the Vice President of Global Technical Support and Technical Account Management at Contentful, where he focuses on improving customer experience at scale while building and growing high-performing, globally distributed teams. With over 20 years of international experience, he specializes in designing and evolving customer-facing operating models in high-growth SaaS environments that drive faster time-to-value, reduce friction, and strengthen long-term retention. Known for aligning cross-functional teams around clear customer outcomes, his leadership emphasises accountability, continuous improvement, and developing people to lead through change. His impact and approach to customer experience have been recognized with consecutive Stevie Awards for Leader of the Year in 2024 and 2025.