Lyft’s core business is rideshare — so how does the Lyft team undertake the challenge of helping millions of drivers offer great service, understand ways to earn, and stay safe on the road? Justin Mann, Program Manager — Driver Education at Lyft walks us through the strategy, process and technologies they used to move from a third-party LMS to a more scalable and engaging CMS platform play, resulting in increased driver engagement, and allowing Lyft to more easily measure and understand the effectiveness of community education.