Knowledge base
One platform to manage, personalize, and scale your knowledge base
Help customers, employees, and partners find the right answers instantly. Contentful makes it easy to build, manage, and evolve a centralized knowledge base that adapts to your audience and grows with your needs.
The better way to build a knowledge base
Create once, reuse infinitely
Model content for easy reuse across help centers, portals, chatbots, and product docs, so every answer stays accurate and on brand.
Smarter workflows, powered by AI
Automate tasks like rewriting, translation, and alt-text generation with AI actions, all while keeping collaboration smooth with custom workflows.
Works with your support stack
Connect to Zendesk, Intercom, ChatGPT, and more with flexible, API-first integrations.
Expand faster while staying on brand
Publish localized content with ease using AI-assisted translations and locale-specific versions, ensuing the right message lands with regional accuracy.
The secret to faster, easier self-service
Discover how Contentful lets you build a knowledge base that’s easy to update and simple to manage. Deliver consistent, personalized answers across channels, and scale your support effortlessly as your business grows.
Customers building better knowledge bases
TELUS a redéfini son expérience de service client avec un support numérique ultra-rapide
18 %
augmentation du trafic organique
9 %
réduction des coûts de support
Ressources associées
Powering every digital experience your customers expect
Personnalisation
Donnez à votre entreprise les moyens de diffuser un contenu hautement ciblé qui stimule l'engagement, augmente les conversions et renforce la fidélité des clients.
Composable commerce
Avec l'approche de commerce composable de Contentful, vous pouvez créer la solution e-commerce la plus cohésive et flexible pour votre entreprise.
Multi-marques, multi-produits
Libérez votre entreprise de ses contraintes. Orchestrez des expériences numériques captivantes sur tous vos canaux à partir d'une interface simplifiée.
