After the 30 day trial you will automatically be downgraded to our free plan if you do nothing. If you chose to keep your paid plan, you will need to enter your payment details and confirm.
We accept all major credit cards. For enterprise accounts we also accept payments with purchase orders and bank payments.
Yes. We consider ourselves a Content as a Service platform, and delivery via our sophisticated CDN enables our service to run with extremely low latency while still offering high cache fidelity vis a vis changes in your content.
Yes, we can increase any limit. However, note that pricing for custom plans will typically be higher than on the Pro plan. Please contact us and we'll happily roll out an estimate for your project.
Glad you ask. There are:
- Integrations with Getty Images, Kaltura, Ooyala
- Premium support and SLAs
- Dedicated infrastructure
- Nightly offsite backups
- Business continuity arrangements
- Purchase order payment
- And a feature of your choice. Don't hesitate to contact us if you don't see something essential on this list.
Yes. While we might change some of the usage parameters in the free plan, those who already do have a free plan will be able to keep it. However, we do reserve the right to change or remove the free plan for new users in the future. If in doubt, get one now.
No, our paid plans are on a monthly schedule, and they can be cancelled or up-/downgraded at any time for the following monthly invoice cycle. However, we do offer a nice discount if you pay and commit to 12 month in advance.
Entries are units of content, as defined by your content model. For example, a blog post entry could consist of a title, the main body, an author, an image and a category. A single post would be one entry. Note that we do not speak of pages – that is, pages are not entries (and vice versa). Entries are supposed to be much more modular to enable reusing the content in mobile apps and across other platforms.
For simple use cases we are free as well. But it is true – our paid plans might not look cheap at a first glance, especially for private use, and our enterprise pricing can be in a completely different ballpark depending on the requirements.
However, we often hear from our enterprise customers that we offer fantastic value for money, since we take away all their backend and maintenance pain if they get rid of their legacy web CMS. If you have been hosting some backend yourself, you would be aware that while you might not pay a lot for the server and software, you do have to spend lots of time and effort on maintaining an infrastructure, upgrading open source software, plugging security holes, deploying infrastructure in spikes, balancing load, fixing database problems, etc. With Contentful, you will have none of these hidden costs, and will most likely save a lot of money in comparison.
Please note that every plan is subject to the Fair Usage policy
(*) When you approach one of the limits, we'll ask for your credit card details, so that we can activate additional usage for your account and charge you for it.
Your 14-day trial will begin, and you will enjoy all the features of the Large plan. After 14 days we will ask you to select your new plan. You will have a choice between the free plan and the self-service tier plans — Medium and Large. In case you're an agency, charitable organization, or a contributor to an open-source developer project, special plan options may apply. Talk to us, we're eager to find out what cool project you're working on.
Nope! Just give us your name, your email and the name of your company – and we're good to go.
Everything that is included in the Large plan - minus the dedicated onboarding support. If you happen to choose a smaller plan at the end of your trial, some features may not be available later on.
We will ask you to select a plan. You have a choice between the free Small plan, and the self-service tier plans (Medium, Large). In case you are not making a plan selection, your account will go into a read-only mode. You can resume your subscription by choosing a plan that suits your needs best.
We accept American Express, MasterCard, and Visa. Enterprise clients can also pay with a wire transfer.
The Enterprise plan comes with long-term, legally binding commitments from our side. All the self-service plans are offered on a month-to-month, cancel-anytime basis.
You can freely move from one plan to another anytime – as long as your usage limits fit in the new plan in case of a downgrade. Talk to us if you need help in adjusting your usage limits.
Yes. In case you're an agency, a charitable organization, or a contributor to an open-source developer project, special plan options may apply. For example, we offer a pro bono plan for charitable organizations. Talk to us, we're eager to find out what cool project you're working on.
It depends on the limit. First, there is a limit quota for API calls, users, and records as a part of your plan. If you hit that quota, you will trigger additional usage. Note that if you're on the free plan then we'll first ask you to enter your credit card information before activating additional usage for your account. Secondly, there are maximum limits – for users, for example. If you hit one of these limits, you won't be able to invite more users - until you kick someone out or simply upgrade. Thirdly, there are fair usage limits. If you hit those, you'll be prevented from consuming more of those limits.
Yes. If you're using one of the self-service plans, you can do it anytime directly in the app. Please note that it'll become effective at the end of your one-month billing period. For example, if your subscription started at March 15 and you cancelled at April 1, you'll still be able to use Contentful up until April 14. The Enterprise plans come with contracts which specify (in detail) how cancellation works.
This is the web application, or the user interface, where editors can create, edit and manage their content.
We mean the users of the Contentful Web App. Every user (every writer, editor, developer and so on) would have an individual account which they would use the app with.
A record is either an entry (a database-like entry, one object of structured content) or an asset (in other words, a file). Essentially, it's just one piece of content.
An API call is a request to one of the APIs. To get some content from Contentful you would always make an API call (or several API calls, depending on your content model).
Any request made to our Content Delivery API, Content Management API, Content Preview API or Images API counts as 1 API call.
We have migration tools to help you with that. If your existing data collection is complex, please talk to us and we'll gladly help. Please also note the rate limit of 600 Content Management API calls per minute.
Your dedicated account manager will get on a call with you to guide you through the product and help you set everything up.
Standard SLA guarantees an uptime of 99.5% and 250 ms response time (on API responses with payloads < 10 Kb). If needed, this guarantee can be upgraded to 99.9% or higher uptime with the help of extra servers, advanced failover scenarios and increased monitoring.
All our self-service plans are hosted on one shared infrastructure cluster, subject to shared API rate limits. Though unlikely, it is conceivable that the actions of some users may impact the experience of others, especially on the Content Management API layer. For the Enterprise tier, we offer dedicated infrastructure, which eliminates this risk and ensures a higher service level.
Both are highly dependent on the actual traffic volume and the actual implementation choices regarding the content model. There isn't really a rule of thumb to make any kind of realistic estimate. We recommend signing up for the 14-day trial and seeing for yourself what limit consumption pattern your project actually has.
Premium support gives you the #1 priority in the queue. You can also have phone support, a dedicated account manager, and guaranteed response time.
Advanced support is #2 in the priority queue. You get a dedicated account manager, but there is no guarantees on the response time.
Basic support is the last in the priority queue.
It depends on your plan. We have no response time guarantees for self-service plans – which we provide for Enterprise customers, by the way. It could take up to a couple of days, depending on the queue.
There are multiple ways to reach out to our support. One is to use the user drop down in the top right corner of the Contentful Web App. Another is the support contact form. Large and Enterprise plan customers also have a dedicated account manager, and Enterprise plan customers may elect to have phone support.
It's a feature that helps you keep your content in different languages. You can define up to 100 locales per space, using ISO locale codes like en-US or de-DE. Each field of an entry is localized individually and you can also provide localized variants of media assets.
It's a way of giving different groups of users different level of access to content. For example, you might want grant publishing and deleting rights only to your editor, but not to writers and translators. See the guide for more information.
Can do everything, including work with entries, create and update content types, configure space settings and work with API keys
Can only read entries and assets, create and update API keys
Can work with entries, does not have access to content types, API keys or space settings
Can do everything an editor can do except for deleting, (un)publishing, (un)archiving entries
Can work only with his own entries, can't see the content of other people, can't (un)publish, (un)archive his own entries
Can only work in the assigned language, can't create, delete, (un)publish, (un)archive any entries