For all plans, additional monthly usage is charged at $5/1M API calls, $3/1K records, $65/1TB of bandwidth.
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When you sign up for a paid plan, you begin a 14-day trial and enjoy all the features of the Professional plan. After 14 days we will ask you to select your new plan. You will have a choice between the free (Developer edition) and the paid (Team, Professional edition) self-service plans.
In case you're an agency, charitable organization, or a contributor to an open-source developer project, special plan options may apply. Talk to us, we're eager to find out what cool project you're working on. You can also sign up directly for the Developer edition, this gives you an immediate access to the plan and its features.
Everything that is included in the Professional plan - minus the dedicated onboarding support. If you happen to choose a smaller plan at the end of your trial, some features may not be available later on.
We accept American Express, MasterCard, and Visa. Clients on the Enterprise plan can also pay with a wire transfer.
The Enterprise plan comes with long-term, legally binding commitments from our side. All the self-service plans are offered on a month-to-month, cancel-anytime basis. Learn more about the Enterprise plan.
You can freely move from one plan to another anytime – as long as your usage limits fit in the new plan in case of a downgrade. Talk to us if you need help in adjusting your usage limits.
The limits for API calls, records, and bandwidth included in each plan are so-called soft limits. If you have a valid credit card attached to your account, you can exceed these limits and will be charged a small additional usage fee at the end of the month. The going rates for extra usage are displayed on our pricing page, just below the plan feature table.
Extra usage is billed based on the actual amount of resources you consume. For example, if extra API calls are charged at $5 per 1 million calls, and you exceed your API limit by 200,000 calls, then your additional usage fee amounts to $1. You can consume additional resources all the way to the fair use limits defined in the Fair Use Policy.
The limits for users are hard limits; they are capped at the number indicated in the plan. If you hit that limit, you won't be able to invite more users - until you remove an existing user or upgrade to a higher plan.
Please also note that customers on the legacy plans are subject to usage limits and additional rates defined by their original plans.
Yes. If you're using one of the self-service plans, you can do it any time directly in the app. Please note that it'll become effective at the end of your one-month billing period. For example, if your subscription started at March 15 and you cancelled at April 1, you'll still be able to use Contentful up until April 14. The Enterprise plan comes with contracts which specify (in detail) how cancellation works.
Nope! Just give us your name, your email and the name of your company – and we're good to go.
We will ask you to select a plan. You have a choice between the free Developer plan, and the self-service tier plans (Team, Professional). In case you are not making a plan selection, your account will go into a read-only mode. You can resume your subscription by choosing a plan that suits your needs best.
Yes. In case you're an agency, a charitable organization, or a contributor to an open-source developer project, special plan options may apply. For example, we offer a pro bono plan for charitable organizations. Talk to us, we're eager to find out what cool project you're working on.
This is the web application, or the user interface, where editors can create, edit and manage their content.
We mean the users of the Contentful Web App. Every user (every writer, editor, developer and so on) would have an individual account which they would use the app with.
A record is either an entry (a database-like entry, one object of structured content) or an asset (in other words, a file). Essentially, it's just one piece of content.
An API call is a request to one of the APIs. To get some content from Contentful you would always make an API call (or several API calls, depending on your content model).
It's a feature that helps you keep your content in different languages. You can define multiple locales per space, using ISO locale codes like en-US or de-DE. Each field of an entry is localized individually, and you can also provide localized versions of media assets. The number of available locales varies by the type of edition.
In Contentful, roles allow you to assign individual groups of users a different level of access to content. For example, you might want grant publishing and deleting rights only to your editor, but not to writers and translators (see the guide for more information).
The more roles you define, the more sophisticated workflows your organization can follow. On the self-service tier, you can choose from a list of pre-defined roles and adapt them to your needs. Customers on the Enterprise plan of the product, can also define their own roles and set granular content permissions.
Your customer success manager will get on a call with you to guide you through the product and help you set everything up.
Standard SLAs guarantees an uptime of 99.5% and 250 ms response time (on API responses with payloads < 10 Kb). If needed, this guarantee can be upgraded to 99.9% or higher uptime with the help of extra servers, advanced failover scenarios and increased monitoring.
All our self-service plans are hosted on one shared infrastructure cluster, subject to shared API rate limits. Though unlikely, it is conceivable that the actions of some users may impact the experience of others, especially on the Content Management API layer. For customers on the Enterprise edition, we offer an option of running your projects on dedicated infrastructure, which eliminates this risk and ensures a higher service level. Reach out to our enterprise sales team to discuss the available options.
Contentful's Delivery API is served from a global CDN. By default, content which is not served from cache is fetched from our server platform located on the US East Coast. For customers with very high availability requirements, we offer the option of adding a secondary deployment in a separate geographic region. Customer content is replicated from the primary region to the secondary region. Our multi-region infrastructure is configured in active-active mode. This ensures that both primary and secondary regions are used as origins for the Delivery API, providing extra availability and reduced latency. Should one of the regions be affected by performance or reliability issues, all the traffic will be automatically redirected to another region.
To help us shoulder the cost of running the free version of the product, we ask you to help us spread the word about Contentful. All it takes is adding a small powered by Contentful logo to the footer of your website, the credit section of your mobile app, or linking to our website in the Readme section of your repo.
Any request made to our Content Delivery API, Content Management API or Content Preview API counts as 1 API call. Requests to the Images API do not count as API calls, but are counted towards bandwidth limits as described in the fair use policy.
Individual numbers vary from customer to customer and depend on the way you setup your content model, roll up the client app, or how much traffic you receive each month. However, most of our customers fit comfortably into the standard plan limits. For a more accurate estimate, we recommend signing up for the 14-day trial and seeing much resources your project actually consumes.
Premium support gives you the highest priority in the queue. In addition to standard channels, you can also request support via phone, are assigned a dedicated customer success manager, and receive response time guarantees.
Advanced support is second-highest in the priority queue. You are assigned a dedicated customer success manager, but the Advanced support plan doesn’t include guarantees on response time.
Standard support is the last in the priority queue. You can open support tickets and communicate with the support agents on the website.
Community support does not give you access to support agents, but you can use community forums to seek assistance with the questions you have.
It depends on your plan. We provide response time guarantees for customers using the Enterprise edition of our product but don’t have such guarantees for self-service plans. It could take up to a couple of days, depending on the queue.
There are multiple ways to reach out to our support. One is to use the user drop-down in the top right corner of the Contentful Web App. Another is the support contact form. Customers using the Professional and Enterprise editions of the product also have a dedicated customer success manager, and customers on the Enterprise edition may elect to have phone support.
We have migration tools to help you with that. If your existing data collection is complex, please talk to us and we'll gladly help. Please also note the rate limit of 600 Content Management API calls per minute.