Please note that every plan is subject to the Fair Usage policy
(*) When you approach one of the limits, we'll ask for your credit card details, so that we can activate additional usage for your account and charge you for it.
Your 14-day trial will begin, and you will enjoy all the features of the Large plan. After 14 days we will ask you to select your new plan. You will have a choice between the free plan and the self-service tier plans — Medium and Large. In case you're an agency, charitable organization, or a contributor to an open-source developer project, special plan options may apply. Talk to us, we're eager to find out what cool project you're working on.
Nope! Just give us your name, your email and the name of your company – and we're good to go.
Everything that is included in the Large plan - minus the dedicated onboarding support. If you happen to choose a smaller plan at the end of your trial, some features may not be available later on.
We will ask you to select a plan. You have a choice between the free Small plan, and the self-service tier plans (Medium, Large). In case you are not making a plan selection, your account will go into a read-only mode. You can resume your subscription by choosing a plan that suits your needs best.
We accept American Express, MasterCard, and Visa. Enterprise clients can also pay with a wire transfer.
The Enterprise plan comes with long-term, legally binding commitments from our side. All the self-service plans are offered on a month-to-month, cancel-anytime basis.
You can freely move from one plan to another anytime – as long as your usage limits fit in the new plan in case of a downgrade. Talk to us if you need help in adjusting your usage limits.
Yes. In case you're an agency, a charitable organization, or a contributor to an open-source developer project, special plan options may apply. For example, we offer a pro bono plan for charitable organizations. Talk to us, we're eager to find out what cool project you're working on.
It depends on the limit. First, there is a limit quota for API calls, users, and records as a part of your plan. If you hit that quota, you will trigger additional usage. Note that if you're on the free plan then we'll first ask you to enter your credit card information before activating additional usage for your account. Secondly, there are maximum limits – for users, for example. If you hit one of these limits, you won't be able to invite more users - until you kick someone out or simply upgrade. Thirdly, there are fair usage limits. If you hit those, you'll be prevented from consuming more of those limits.
Yes. If you're using one of the self-service plans, you can do it anytime directly in the app. Please note that it'll become effective at the end of your one-month billing period. For example, if your subscription started at March 15 and you cancelled at April 1, you'll still be able to use Contentful up until April 14. The Enterprise plans come with contracts which specify (in detail) how cancellation works.
This is the web application, or the user interface, where editors can create, edit and manage their content.
We mean the users of the Contentful Web App. Every user (every writer, editor, developer and so on) would have an individual account which they would use the app with.
A record is either an entry (a database-like entry, one object of structured content) or an asset (in other words, a file). Essentially, it's just one piece of content.
An API call is a request to one of the APIs. To get some content from Contentful you would always make an API call (or several API calls, depending on your content model).
Any request made to our Content Delivery API, Content Management API or Content Preview API counts as 1 API call. Requests to the Images API do not count as API calls, but are counted towards bandwidth limits as described in the fair use policy.
We have migration tools to help you with that. If your existing data collection is complex, please talk to us and we'll gladly help. Please also note the rate limit of 600 Content Management API calls per minute.
Your customer success manager will get on a call with you to guide you through the product and help you set everything up.
Standard SLA guarantees an uptime of 99.5% and 250 ms response time (on API responses with payloads < 10 Kb). If needed, this guarantee can be upgraded to 99.9% or higher uptime with the help of extra servers, advanced failover scenarios and increased monitoring.
All our self-service plans are hosted on one shared infrastructure cluster, subject to shared API rate limits. Though unlikely, it is conceivable that the actions of some users may impact the experience of others, especially on the Content Management API layer. For the Enterprise tier, we offer dedicated infrastructure, which eliminates this risk and ensures a higher service level.
Both are highly dependent on the actual traffic volume and the actual implementation choices regarding the content model. There isn't really a rule of thumb to make any kind of realistic estimate. We recommend signing up for the 14-day trial and seeing for yourself what limit consumption pattern your project actually has.
Premium support gives you the highest priority in the queue. You can also request support via phone, are assigned a dedicated customer success manager, and receive response time guarantees.
Advanced support is second-highest in the priority queue. You are assigned a dedicated customer success manager but the Advanced support plan doesn’t include guarantees on response time.
Basic support is the last in the priority queue.
It depends on your plan. We provide response time guarantees for customers on our Enterprise plans but don’t have such guarantees for self-service plans. It could take up to a couple of days, depending on the queue.
There are multiple ways to reach out to our support. One is to use the user drop down in the top right corner of the Contentful Web App. Another is the support contact form. Large and Enterprise plan customers also have a dedicated customer success manager, and Enterprise plan customers may elect to have phone support.
It's a feature that helps you keep your content in different languages. You can define up to 100 locales per space, using ISO locale codes like en-US or de-DE. Each field of an entry is localized individually and you can also provide localized variants of media assets.
It's a way of giving different groups of users different level of access to content. For example, you might want grant publishing and deleting rights only to your editor, but not to writers and translators. See the guide for more information.
Can do everything, including work with entries, create and update content types, configure space settings and work with API keys
Can only read entries and assets, create and update API keys
Can work with entries, does not have access to content types, API keys or space settings
Can do everything an editor can do except for deleting, (un)publishing, (un)archiving entries
Can work only with his own entries, can't see the content of other people, can't (un)publish, (un)archive his own entries
Can only work in the assigned language, can't create, delete, (un)publish, (un)archive any entries