Support

We are here to help

We want you to get the most out of Contentful, and to promptly find answers to your questions. That's why we created resources like the Contentful Community, developer documentation, FAQs and user guides. Our GitHub repos contain a lot of valuable samples and tools, too. If you can't find an answer to your question using any of these resources, then submit a customer support ticket below. Check your existing support requests here.

Subject

Description

Category

To help us provide the fastest, most accurate reply, select the category that best applies to your question.

Stage of project

To help us provide the fastest, most accurate reply, select the stage your project is currently in.

Severity

Non-urgent (should be used for most support requests):Non-urgent issues, such as general questions, routine requests for assistance, inquiries, and suggestions. Also use this severity level to report bugs or errors in our documentation that aren’t negatively affecting your use of Contentful.

Severity 3:Service Component operating with minor issues that can be addressed with a work-around.

Severity 2:Issues affecting Customer’s production systems: service access, data access or data entry is impaired on a limited basis due to a Service Component failure or fault

Issues affecting Customer’s non-production systems (e.g. development, quality assurance, and staging systems) due to: (a) Service Component down, completely unavailable, or operating in materially degraded state, or (b) Service Component access, data access or data entry materially impaired on more than a limited basis due to a Service Component failure or fault

Severity 1:Issues that severely or completely hinder the access to or usage of your production platform

URL

Please include the protocol to your recourse, i.e. http or https in the beginning of the URL. For example: https://www.contentful.com

Attachment

At the moment we only accept one file attachment per request. The maximum file size is 20MB. If you wish to attach multiple files, please attach an archived folder containing the necessary files.

Support Policy