Support

We’re here to help!

If you need help, we’re here for you. Free users can check out our Help Center, Support Portal, Developer Portal and Discord for answers to common questions. Lite and Premium customers can also submit a Support Request.

Support services

Help Center

Get started with guides on our most common topics.

Support Portal

Detailed articles on technical topics for Lite and Premium customers.

Submit a ticket

Can’t find the answer? Lite and Premium customers can access our help desk.

Additional support resources

Developer Documentation

Check out our Technical Documentation.

Learning Center

Access free, self-paced training for your Contentful role.

Contentful GitHub

Code Repository on GitHub with Contenful software libraries and more.

Discord Community

A global community of developers, editors and makers who use Contentful.

Changelog

Stay up to date with our latest features and releases.

Current status

Subscribe for updates or view current status of Contentful services.

Help, I forgot my password!

To change your password, just click on the link provided on the login page. If you face any other issues while logging in, please send us an email.

Frequently Asked Questions

My account is locked, what should I do?

If you find yourself unable to access your account, follow these steps to unlock it:

Start by visiting our help center and reviewing the provided instructions.
If you haven’t received the “unlock account” email, please ensure that you have whitelisted our email address “no-reply@mail.contentful.com”. Additionally, don’t forget to check your spam folder, as the email might have been filtered there.

If you have completed these steps and still need to unlock your account, proceed with the following:

Go to Contentful’s login page and click the “Unlock account” link.
Click on the link and you will be directed to a form. Fill out the form with the email associated with your account and click “Unlock.”
After submitting the form, you will be redirected to the main login page. Look for a banner indicating that an email with further instructions has been sent to you. Please note that it may take a few minutes for the email to arrive in your inbox. Don’t forget also to check your Spam folder.
Once you receive the email, follow the provided instructions to unlock your account and regain access.

Where can I find my Organization ID and Space ID?

To locate your Organization ID, please follow these steps:

Click on your organization name in the top left corner of the web app.
Go to organization settings.
Click on organization information.
Your Organization ID, a 22-digit alphanumeric identifier, will be displayed.

Please note that only organization owners and admins have access to the Organization ID. If you are unable to access this information, kindly contact your organization’s owner or admin.

To find your Space ID:

Navigate to the desired space.
Click on the Settings tab, then select Space settings, and finally, choose General settings.
The Space ID can be found under the General section on the Space Settings page.

The web app is not loading?

If you are experiencing issues with the web app not loading or encountering server errors, we recommend the following troubleshooting steps:

Clear your browser’s cache and cookies: Accumulated cache and cookies can sometimes interfere with the proper functioning of the web app. Clearing them can help resolve any related issues. You can usually find this option in your browser’s settings.
Try using a different browser: Occasionally, browser-specific issues may arise. Testing the web app in an alternative browser can help determine if the problem is specific to the current browser you are using.
Disable browser extensions: Some browser extensions or plugins may conflict with the web app’s functionality. Temporarily disabling them can help identify if any of the extensions are causing the issue.

By following these steps, you can eliminate common browser-related factors that may be causing the problem. If the issue persists after performing these troubleshooting steps, please reach out to our support team for further assistance.

Why are my changes not appearing on my website?

Contentful serves as the content layer and does not directly interact with your frontend application, such as a website or app. We store your content within the defined model, and your application retrieves and displays the content through APIs. If your entry is published, it can be accessed via a direct API call to our Content Delivery API. You or your development team can test this by making a request using the following link: Content Delivery API to check for recent changes.

Here are a few considerations to investigate on the front end:

Are you using a static site generator like Vercel? Make sure you have set up a rebuild of your site to trigger when new content is published. You can achieve this using our webhooks feature. Learn more about webhooks.
Check if your frontend application has any caching mechanisms in place that could prevent a network call to Contentful. Ensure that the cache is properly invalidated or refreshed when new content is published.

How long is the user invitation valid, and what should I do if it expires?

Invitations are valid for a period of 7 days. If your invitation has expired, we recommend contacting your Organization Owner or Admin, who can resend the invitation to you.

What should I do if I do not receive the user invitation?

If you have not received the invitation, it is possible that it might have been filtered into your spam folder. To ensure the smooth delivery of our emails, please consider whitelisting the email address no-reply@mail.contentful.com in your email settings. This will help prevent future invitations from being misclassified as spam.