Support

We are here to help

Interested in testing Full Enterprise capabilities and working with our solution experts in Contentful? Talk to us for an Enterprise trial!

Please note, we currently receive a large number of Support tickets and must prioritize our On-demand and Enterprise customers, so tickets from Basic (free) plan users may not be processed.

For our Free Users:

Check out our existing resources that can provide you with plenty of information so that you get the most out of Contentful and promptly find answers to your questions: Developer documentation, Contentful Community, FAQs, and the user guides. Our GitHub repos contain a lot of valuable samples and tools, too.

For On Demand & Enterprise Customers Only:

Our Customer Support team is happy to assist with further questions. Please fill in the form below and one of our team members will reach out back. Your existing support requests can be viewed here.

Subject

Description

Please include as much information as relevant including the Space ID (from Space settings).

Category

To help us provide the fastest, most accurate reply, select the category that best applies to your question.

Stage of project

To help us provide the fastest, most accurate reply, select the stage your project is currently in.

Severity

Non-urgent (should be used for most support requests):Non-urgent issues, such as general questions, routine requests for assistance, inquiries, and suggestions. Also use this severity level to report bugs or errors in our documentation that aren’t negatively affecting your use of Contentful.

Severity 3:Service Component operating with minor issues that can be addressed with a work-around.

Severity 2:Issues affecting Customer’s production systems: service access, data access or data entry is impaired on a limited basis due to a Service Component failure or fault

Issues affecting Customer’s non-production systems (e.g. development, quality assurance, and staging systems) due to: (a) Service Component down, completely unavailable, or operating in materially degraded state, or (b) Service Component access, data access or data entry materially impaired on more than a limited basis due to a Service Component failure or fault

Severity 1:Issues that severely or completely hinder the access to or usage of your production platform

URL

Please include the protocol to your recourse, i.e. http or https in the beginning of the URL. For example: https://www.contentful.com

Attachment

At the moment we only accept one file attachment per request. The maximum file size is 20MB. If you wish to attach multiple files, please attach an archived folder containing the necessary files.

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