Non-urgent (should be used for most support requests): Non-urgent issues, such as general questions, routine requests for assistance, inquiries, and suggestions. Also use this severity level to report bugs or errors in our documentation that aren’t negatively affecting your use of Contentful.
Severity 3: Service Component operating with minor issues that can be addressed with a work-around.
Severity 2: Issues affecting Customer’s production systems: service access, data access or data entry is impaired on a limited basis due to a Service Component failure or fault Issues affecting Customer’s non-production systems (e.g. development, quality assurance, and staging systems) due to: (a) Service Component down, completely unavailable, or operating in materially degraded state, or (b) Service Component access, data access or data entry materially impaired on more than a limited basis due to a Service Component failure or fault
Severity 1: Issues that severely or completely hinder the access to or usage of your production platform