FAQ

About Contentful

• Is Contentful a website creation tool?
• Can I use Contentful without writing code?
• What is the difference between Contentful and a CMS?

APIs

• How to receive an alert notification when reaching the record limit?
• Why image transformation doesn't work?
• Is sys.id unique?

Backup, security and hosting

• Can I backup my data offsite?
• Is my content encrypted?
• Where does Contentful backup my data?

Basics

• How do I preview my content?
• How do I delete a content type?
• How do I resize an image with an API request?

Best practices

• How to change field type?
• How to find a Contentful developer?
• How to import content from another CMS?

Billing

• How does the 30-day free trial work?
• What happens when my trial ends?
• What happens when I reach a limit?

Business

• Can I become a Contentful partner?

Client libraries

• How to set rate limit in JS client library?

Content migrations

• Does the Migrations CLI support field appearance changes?

Content operations

• Where can I see all assigned tasks / scheduled jobs?
• What happens if a scheduled entry fails to publish?
• Can I assign tasks for an entry that already has a scheduled job?

Environments

• Will creating an environment increase the count towards spent records, locales and content types?
• Are space environments covered by SLAs?
• What entities can be copied to a space environment?

Extensibility

• What is the difference between webhooks and app events?
• What is the limit on the app parameters?
• What is the best way to monitor the health of my apps?

Legacy spaces

• Why are we upgrading legacy subscription plans for all users?
• Will pricing for these plans change in the future?
• Does the upgrade affect the creation of new spaces?

Managing organizations and spaces

• How to change my profile picture?
• How to invite users?

Personal access tokens

• Should I secure these tokens? How?
• How can I get a Personal Access Token if I don’t have any Content Management Access token in the first place?
• Why Personal Access Tokens?

Rich text

• What are the keyboard shortcuts for the Rich Text editor?
• What are Rich Text Commands?
• What is the difference between "Embed block entry" and "Embed inline entry"?

Search and content organization

• How can I save a current search for the future?
• My content model includes a field called ‘Author,’ why is it not searchable?
• What are the links visible on my sidebar?

Security and privacy

• What is account impersonation and why do we request it?
• Can I have content related to gambling?
• Can I have content that may have nudity or be sexually explicit?

Single sign-on (SSO)

• How do I sign into Contentful with my corporate credentials?
• Is the single sign-on feature available for all customers?
• What Identity Providers (IdP) does Contentful support?

SSO x509 certificate expiration

• Will my SSO be affected by this change?
• What is Contentful’s x509 certificate for SAML authentication requests valid until 1st November 2021?
• How can I verify that the certificate change has worked?

Technology and features

• Which tools and client libraries exist for integrating Contentful?
• What platforms does Contentful support?
• Does Contentful work with HTML and JavaScript?

Terminology

• What are references?
• What is a Space?
• What are Organizations?

Two-factor authentication (2FA)

• What authenticator app can I use?
• What is Two-factor authentication?
• Can I use SMS as a second factor?

Versioning

• Do you also version content types?
• Do you version fields configured to display a custom UI extension?
• Does entry versioning apply to linked content?

Web app

• How to hyperlink an image in Markdown field?
• Why can't I view content types?
• Why my desired locale is not listed?

Webhooks

• How do I configure a webhook?
• What are the IP ranges for webhook calls?
• If I received a publish event, why do I get an old version in the CDA?