FAQ

About Contentful

• What is the difference between Contentful and a CMS?
• Can I use Contentful without writing code?
• What kind of content can I manage?

APIs

• Is sys.id unique?
• Why do I receive a 404 error when fetching data from a specific environment?
• How to find entries/assets that are not linked to any entry?

Backup, security and hosting

• Where's Contentful being hosted?
• Can I self host/download Contentful?
• Is my content encrypted?

Basics

• How do I resize an image with an API request?
• How do I create a space?
• How do I add a new content type?

Best practices

• How to change field type?
• How to import content from another CMS?
• How to find a Contentful developer?

Billing

• How can I find a copy of the invoices?
• How to add billing information?
• Where can I find the W9 form?

Business

• Can I become a Contentful partner?

Content migrations

• Does the Migrations CLI support field appearance changes?

Content operations

• Can I assign tasks for an entry that already has a scheduled job?
• How many tasks can an entry have?
• Do you notify users if they are mentioned in entry comments?

Environments

• What entities can be copied to a space environment?
• Are space environments covered by SLAs?
• How quickly can I create an environment?

Extensibility

• Can I customize the Contentful web app?
• What is the difference between Apps and UI Extensions?
• How do I install an app?

Legacy spaces

• Why are we upgrading legacy subscription plans for all users?
• Will pricing for these plans change in the future?
• Does the upgrade affect the creation of new spaces?

Managing organizations and spaces

• How to invite users?
• How to change my profile picture?

Personal access tokens

• Why Personal Access Tokens?
• What’s the difference between tokens issued by an OAuth app and Personal Access tokens?
• When should I use an OAuth app and when should I prefer a Personal Access Token?

Rich text

• What is the difference between "Embed block entry" and "Embed inline entry"?
• What are Rich Text Commands?
• What is the difference between an "Embed inline entry" and a "Hyperlink to an entry"?

SDKs

• How to set rate limit in JS SDK?

Search and content organization

• Why do other users inside the space have access to the entries in the restricted view?
• What does sharing a view mean [Admins only]?
• Why is my current search query lost when I click on a view?

Security and privacy

• What is account impersonation and why do we request it?
• Can I have content related to gambling?
• Can I have content that may have nudity or be sexually explicit?

Single sign-on (SSO)

• Is the single sign-on feature available for all customers?
• What Identity Providers (IdP) does Contentful support?
• How do I set up a single sign-on access for my organization?

Technology and features

• What platforms does Contentful support?
• Does Contentful work with HTML and JavaScript?
• Which tools and SDKS exist for integrating Contentful?

Terminology

• What is a Content type?
• What is the difference between a Content type and a Space?
• What are validations?

Two-factor authentication (2FA)

• How do I disable 2FA?
• What happens if I lose my phone?
• How can I see which users have 2FA enabled in my organization?

Versioning

• How do I configure user permissions to work with entry versioning?
• I have updated a text field, but the snapshot comparison does not highlight my changes. Why?
• Does entry versioning apply to linked content?

Web app

• How to hyperlink an image in Markdown field?
• Why my desired locale is not listed?
• When deleting a content type, I receive the error "We’ve found x entries which use the content type"

Webhooks

• If I received a publish event, why do I get an old version in the CDA?
• What are the IP ranges for webhook calls?
• What type of event will trigger my webhook?