FAQ / Billing

How can I find a copy of the invoices?

An invoice is automatically generated at the end of each billing cycle monthly. The invoices are sent to the organization owner(s) and the billing contact stored in the billing section. Organization owner(s) can also download a copy of each invoice from the web app by going to Organization settings -> billing in the web app. 

How to add billing information?

Organization owners can add billing details in the web app: organization settings -> Subscription -> Enter payment details. Billing information cannot be added if your organization is on legacy pricing plans.

Where can I find the W9 form?

Community and Team tier customers can pay for the subscription with American Express, MasterCard, and Visa credit cards and do not require W9 form. Enterprise customers can make payments via bank transfer, in this case, you could reach out to the support team for our W9 form.