Ada

Ada’s AI Agent can immediately start resolving more than 70% of customer service inquiries, onboarded entirely using existing content – including from Contentful. Connect your AI Agent to your other business systems (no code required) so it can take action and perform tasks for your customers, too. The AI Agent pulls from your customer data and knowledge sources to generate unique and specific responses to customer inquiries, maximizing resolution. It can be launched on web, mobile, social, SMS and phone channels, and resolve customer inquiries in dozens of languages.When needed, the AI Agent can bring in a human agent via email, messaging, or a callback request. The AI Agent passes relevant customer details and context, reducing effort and helping agents perform at their best.You can measure your AI Agent’s performance and coach it to continually improve with Ada’s AI-powered insights, content recommendations, and guidance capabilities. Use natural language to guide how the AI Agent should interact with customers, ensuring an experience that aligns with your brand every single time.

• Rapid Onboarding: Onboard an AI Agent instantly by connecting Ada to any content source, including a Contentful knowledge base. The AI Agent uses Ada’s Reasoning Engine™ to problem-solve complex issues and provide instant resolutions to customers.

• Extensibility: Trigger actions and automations using integrations with your agent platform and other business systems.Continuous Improvement: Train and coach your AI Agent to be your top performer with AI-powered reporting tools, recommendations, and guidance.

• Elevate Agents: When needed, the AI Agent can bring in a specialized human agent via email, messaging, or a callback request. AI-powered routing and context improve help human agents perform their best.

• Build Once, Support Anywhere: Instantly deploy your AI Agent on web, mobile, social, SMS, and phone channels. Live agents can seamlessly join the conversation, or the AI Agent can automatically create an email conversation or callback request.