Knowledge Base: Quest to Educate
Throughout the Quest Webinar Series, we take you through the customer journey by exploring three popular Contentful use cases: global marketing and localization, agile ecommerce and knowledge base. Listen in as we interview Contentful solution partners — digital leaders in the MACH space — on how they addressed business challenges with Contentful.
The third and final stop on the customer journey quest takes us to the topic of knowledge base. Join us and leaders from Appnovation, Phase2 and Vshift and learn how to:
Build and maintain a streamlined knowledge base that enables consistency across channels
Reuse content to maintain consistent, up-to-date answers across your organization
Provide self-serve options to customers that increase brand loyalty, advocacy and customer lifetime value
Watch the other webinars in the series
Global Marketing and Localization: Quest to Inform
Watch leaders from Apply Digital, EPAM, Havas CX and Kin + Carta discuss how to scale consistent, contextual content across large audiences, multiple geographies, languages and channels.
Gayan Pathirana - Head of Technology, East at Apply Digital
Roberto Carrera - Senior Solutions Architect at EPAM
Ben Switzer - Chief Technology Officer at Havas Canada
Steve Shaw - Technical Director at Kin + Carta Europe
Agile Ecommerce: Quest to Serve
Watch leaders from Avensia, Huge, Nascent and Reign discuss how to deliver differentiated and immersive shopping experiences that build brand loyalty.
Johan Liljeros - Senior Commerce Advisor at Avensia
Holden Bale - Head of Commerce at Huge
Mike Kretz - Engagement Manager & Developer at Nascent
Felipe Silberstein - VP of Strategy at Reign