Webinar

Knowledge Base: Quest to Educate

About

Throughout the Quest Webinar Series, we take you through the customer journey by exploring three popular Contentful use cases: global marketing and localization, agile ecommerce and knowledge base. Listen in as we interview Contentful solution partners — digital leaders in the MACH space — on how they addressed business challenges with Contentful. 

The third and final stop on the customer journey quest takes us to the topic of knowledge base. Join us and leaders from Appnovation, Phase2 and Vshift and learn how to:  

  • Build and maintain a streamlined knowledge base that enables consistency across channels 

  • Reuse content to maintain consistent, up-to-date answers across your organization

  • Provide self-serve options to customers that increase brand loyalty, advocacy and customer lifetime value


Watch the other webinars in the series

Global Marketing and Localization: Quest to Inform

Watch leaders from Apply Digital, EPAM, Havas CX and Kin + Carta discuss how to scale consistent, contextual content across large audiences, multiple geographies, languages and channels.

Watch the webinar on-demand >

Featured speakers

  • Gayan Pathirana - Head of Technology, East at Apply Digital

  • Roberto Carrera - Senior Solutions Architect at EPAM

  • Ben Switzer - Chief Technology Officer at Havas Canada

  • Steve Shaw - Technical Director at Kin + Carta Europe


Agile Ecommerce: Quest to Serve

Watch leaders from Avensia, Huge, Nascent and Reign discuss how to deliver differentiated and immersive shopping experiences that build brand loyalty.

Watch the webinar on-demand >

Featured speakers

  • Johan Liljeros - Senior Commerce Advisor at Avensia

  • Holden Bale - Head of Commerce at Huge

  • Mike Kretz - Engagement Manager & Developer at Nascent

  • Felipe Silberstein - VP of Strategy at Reign

Recorded on
October 13, 2021
Duration
57 minutes
Watch now

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Speakers

Gavin Estey
Technical Director
Appnovation
Terry Stephenson
Managing Director, Commercial
Phase2
Eric Feige
Managing Director, Strategy
VShift
Webinar Partners

Appnovation

Phase2

VShift

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