About the Opportunity
We are an innovative, strategic, and global People team in an exciting phase of evolution and scaling. We are actively designing and implementing progressive people programs and practices that are the foundation for a highly engaged, high-performing organization. Join us in delivering measurable business impact while fostering an inclusive, world-class culture.
We are seeking a highly strategic, business-minded Senior People Business Partner (PBP) to drive the talent and organizational strategy for our critical Customer Experience (CX) and Marketing functions.
You will serve as a trusted strategic thought partner to senior leadership, designing and executing a "fit-for-purpose" people strategy that is deeply connected to Contentful's overall objectives. Your primary focus will be to architect and implement solutions that build, develop, and engage best-in-class teams that power our customer success and pipeline.
Partner Groups:
- Customer Experience (CX): Drives customer adoption and retention through frictionless customer journeys, measurable satisfaction (CSAT/NPS), delivering best-in-class education, and turning customer feedback into product and process improvements.
- Marketing: Sets the go-to-market strategy, builds brand and demand, and partners across the business to position, launch, and scale our solutions.
This position is an individual contributor role reporting to the Senior Director, People Business Partner - US Lead.
What to expect
You will be instrumental in translating Contentful's business strategy into actionable People initiatives:
- Elevate Organizational Capability: Serve as the strategic partner and trusted confidant to leaders, proactively diagnosing organizational needs and co-creating solutions (e.g., organizational design, workforce planning) to drive sustainable high performance.
- Strengthen Leadership Effectiveness: Provide executive coaching and guidance to leaders at all levels to enhance their management capabilities, fostering consistency, accountability, and team autonomy.
- Drive Core People Cycles: Lead the successful end-to-end execution of our core global People programs (e.g., performance management, compensation reviews, talent and succession planning, engagement surveys) within your partner organizations.
- Be the Voice of the Employee & Change Champion: Maintain a constant pulse on the business; act as a proactive change agent and employee advocate, translating feedback and insights into actionable recommendations for the People and leadership teams.
- Enable Data-Driven Decisions: Leverage People analytics to provide evidence-based insights on key trends (e.g., retention, engagement, talent gaps) that inform and enhance business performance and talent investment decisions.
- Lead High-Impact People Projects: Proactively collaborate cross-functionally across the People team to contribute to, and often own and lead, high-impact strategic People projects with significant business-wide influence.
- Steward Culture and Values: Actively champion Contentful's values and culture, ensuring alignment in all people-related practices, decisions, and communications.
What you need to be successful
Core Experience & Skills
- Deep & Strategic HRBP Expertise: 8+ years of progressive HR experience, including a minimum of 5 years as a People/HR Business Partner supporting Go-to-Market (GTM) functions like Customer Success and/or Marketing, ideally within a high-growth SaaS or technology environment.
- Executive Influence & Communication: Proven ability to influence and partner effectively with stakeholders from C-Suite to entry-level managers and foster consensus to achieve organizational results. Exceptional written and verbal communication skills.
- Business Acumen: Strong ability to connect business goals to the highest-impact People priorities that foster a winning culture and drive organizational success.
- US Labor Law Mastery: Expert working knowledge of US employment laws and regulations and their practical application.
Global & Future-Focused Mindset
- Global Acumen & Compliance: Practical experience partnering across regions (ideally US and Europe/UK/EU), with a practical understanding of international employment practices, including Works Council collaboration and GDPR/local regulatory considerations.
- Project Leadership: Proven project management experience with the ability to lead and execute strategic People initiatives end-to-end.
- Comfort with Ambiguity: You thrive in ambiguity and see it as an opportunity to get creative, challenge assumptions, and build scalable processes from scratch.
- Future of Work Mindset: Experience exploring or utilizing the practical applications of AI to simplify workflows, inform decisions, and improve employee experience, balancing innovation with privacy, ethics, and clear outcomes.
- Ability to travel up to 25% of the time.
What's in it for you?
- Join an ambitious tech company reshaping the way people build digital experiences
- Full-time employees receive Stock Options for the opportunity to share in the success of our company
- Comprehensive healthcare package covering 100% of monthly health premiums for employees and 85% of costs for your dependents.
- Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family.
- We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, sick days, compassion days for loss, education days, and volunteer days
- Company paid parental leave to care for and focus on your growing family
- Use your personal annual education budget to improve your skills and grow in your career
- Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties
- An annual wellbeing stipend to care for your physical, financial, or emotional health
- A monthly communication stipend and phone hardware upgrade reimbursement.
- New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best.
This role will need to be conducted in a state in which we are currently registered to do business.
The application deadline is 1/13/26
Colorado Salary Statement: The salary range displayed is specifically for those potential hires who will work or reside in the state of Colorado if selected for the role. Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example.
Colorado Salary Range: $126,000 - $170,000
[This position is eligible for equity awards in accordance with the terms of Contentful’s equity plans.]
#LI-Hybrid
Who are we?
Contentful is a leading digital experience platform that helps modern businesses meet the growing demand for engaging, personalized content at scale. By blending composability with native AI capabilities, Contentful enables dynamic personalization, automated content delivery, and real-time experimentation, powering next-generation digital experiences across brands, regions, and channels for more than 4,200 organizations worldwide. More than 700 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver, San Francisco, London, New York, and distributed worldwide.
Everyone is welcome here!
“Everyone is welcome here” is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences, and we are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical [dis]ability, or length of time spent unemployed. We invite you to apply and join us!
If you need reasonable accommodations at any point during the application or interview process, please let your recruiting coordinator know.
Please be aware of scammers who may fraudulently allege to be from Contentful. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information, such as bank account numbers, identification numbers, etc, through social media or chat-based apps, nor do we request or send money for the purchase of business equipment. If you suspect fraud, please report it to your local authorities, as well as reach out to us at security-esk@contentful.com with any information you may have.
By clicking “Apply for this job,” I acknowledge that I have read the “Contentful’s Candidate Privacy Notice” and hereby consent to the collection, processing, use, and storage of my personal information as described therein.
