Contentful Sub-processors and Affiliates

Contentful uses certain third-parties and Contentful Affiliates, as listed on this page, to process Customer Content in the delivery of the Contentful Services. Capitalized terms not defined on this page have the same meaning as defined in the Contentful Terms of Service or the written agreement between you and Contentful.

Sub-processors

Sub-processor	Type of service	Purpose of processing	Location
Amazon Web Services	Cloud services and infrastructure	Storage of Customer Content	United States, Ireland, Germany
Amazon CloudFront	Content delivery network*	Distribution of Customer Content to Customer Applications	United States
Fastly	Content delivery network*	Distribution of Customer Content to Customer Applications	United States
Cloudinary	Content delivery network*	Distribution of Customer Content to Customer Applications	United States, Singapore
FileStack	Content (file) upload and conversion.	Handling of Customer Content uploads	United States
OpenAI (optional)**	Generative AI solutions, in particular natural language understanding and generation through the use of large language models.	OpenAI will be used to deliver automated suggestions and refinement of Customer Content.	United States
Cloudflare	Content delivery network*	Performance and reliability; Distribution of Customer Content to Customer Applications; Powering of Customer-defined extensions to the Contentful Services.	United States

* Note that CDNs will cache data/content globally depending on the location where the Customer Content is consumed in order to ensure fast delivery to the endpoint. ** Applicable only where a customer chooses to use a Contentful feature with generative AI functionality and expressly agrees to the Contentful AI Terms of Service.

Ninetailed by Contentful Sub-processors

Where a customer chooses to use Ninetailed by Contentful, the following Sub-processors are also used by Contentful.

Sub-processor	Type of service	Purpose of processing	Location
Google Cloud Platform	Cloud services and infrastructure	Hosting and storage of Customer Content	Europe
Nango (optional)*	Data integration platform	Integration of Customer Content from external systems	United States
Cube Dev	Semantic layer platform	Performance and reliability	Belgium
Cloudflare	Cloud services and infrastructure	Performance, reliability, storage and security.	United States, Europe
OpenAI (optional)**	Generative AI solutions, in particular natural language understanding and generation through the use of large language models.	To deliver automated suggestions of Customer Content and configurations Ninetailed features.	United States
Google Cloud Platform - Vertex AI Platform (optional)**	Machine learning (ML) platform that enables training and deployment of ML models and AI applications, and customize large language models (LLMs).	To deliver automated suggestions of Customer Content and configurations Ninetailed features.	Europe

*Applicable only where a customer using Ninetailed by Contentful affirmatively selects this application in order to integrate data from certain external sources. ** Applicable only where a customer chooses to use a Ninetailed by Contentful feature with generative AI functionality and expressly agrees to the Contentful AI Terms of Service.

Contentful Affiliates

The entities listed below are Contentful Affiliates that may function as Sub-processors to provide the Contentful Services. The lawful data transfer mechanism for transfers of personal data to Contentful Affiliates is Standard Contractual Clauses.

• Contentful Inc. - USA

• Contentful GmbH -Germany

• Contentful (UK) Limited - United Kingdom

• Contentful (Ireland) Limited - Ireland

• Contentful (Netherlands) B.V. - Netherlands

• Contentful (Denmark) ApS - Denmark

• Ninetailed GmbH - Germany†

† Applicable only where a customer chooses to use Ninetailed by Contentful.