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Effective as of 28 September 2021

Contentful Acceptable Use Policy

The rights granted to a Customer to access and use the Contentful Services are subject to Customer’s compliance with the following:

Customer will not and will not allow or encourage others to:

  • reverse engineer, decompile, disassemble, modify, create derivative works of or otherwise create, attempt to create or derive, or permit or assist any third party to create or derive, the source code underlying the Contentful Services;

  • transfer, distribute, resell, lease, license, or assign Contentful Services or otherwise offer the Contentful Services or any part of the Contentful Services on a standalone basis without our authorization;

  • attempt to bypass or break any security mechanism or authentication measure in any of the Contentful Services or use the Contentful Services in any manner that poses a security or service risk to Contentful or to any user of the Contentful Services;

  • use temporary or publicly accessible email addresses or share user accounts among multiple individuals or disclose access credentials to any third party;

  • impersonate another person or entity or misrepresent an affiliation with a person or entity;

  • access, search or create accounts for the Contentful Services by any means other than Contentful’s publicly supported interfaces (for example, “scraping” or creating accounts in bulk); or

  • use the Contentful Services

    • to store or process content or information that Customer does not have a right to make available under law or any contractual or fiduciary duty;

    • to process personal data other than personal data that Customer has the right to process, and in any case not use the Contentful Services to process any special categories of personal data or sensitive data (as these are defined in applicable laws including personal information of minors), or any regulated data (including sensitive personal information, such as financial information, payment card numbers, social security numbers, and health information);

    • in violation of applicable laws and regulations or third-party rights;

    • in a way that adversely affects the availability, reliability or stability of the Contentful Services (including denial of service attacks);

    • for the purposes of competitive evaluation, research or benchmarking;

    • for illegal purposes or purposes otherwise outside the scope expressly permitted, or in a manner that violates intellectual property rights, trade secrets, export controls, economic sanctions or other trade restrictions;

    • to interfere with or disrupt the access of any user, host, network or the Contentful Services, such as by sending a virus, overloading, flooding, spamming or mail-bombing the Contentful Services, or by scripting the creation of content in such a manner as to interfere with or create an undue burden on the Contentful Service or by transmitting any material that contains trojan horses, worms or any other malicious, harmful or deleterious programs or code;

    • to publish, transmit or otherwise make available material that is defamatory, libelous, unlawfully pornographic or indecent;

    • to advocate hatred, hostility or violence against an entire class of people on the basis of race, ethnicity, sexual orientation, gender, gender identity, religious affiliation, age or disability; or

    • in any manner that violates any applicable third-party policies or requirements (such as Amazon Web Services use policies), if any.

Customer may not use the Contentful Services if Customer is or becomes a “hate organization.”

If we conclude, in our discretion, that you have misused the Contentful Services, we may take action against your account. Contentful reserves the right to enforce, or not enforce, this AUP in its sole discretion. We may update this AUP from time to time without notice by posting changes to Contentful’s website at Except as otherwise specified by Contentful, updates will be effective upon the date indicated at the top of this AUP. The updated version of the AUP will supersede all prior versions. 

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