Effective as of September 17, 2020
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List of data sub-processors

Sub-processors necessarily used in the Contentful Services or in support thereof (partly depending on your location and use of Contentful Services)

Amazon Web Services

  • Entity Name: Amazon Web Services EMEA SARL - 38 Avenue John F. Kennedy, L-1855, Luxembourg

  • Location: Luxembourg. Server locations: USA [primary region is AWS North Virginia (us-east-1) and our secondary region is AWS Oregon (us-west-2)

  • Type: Cloud services and infrastructure.

  • Purpose: Storage of Customer Content and log files from Contentful services

  • Lawful data transfer mechanism: As between Contentful and AWS EMEA, there is no transfer of personal data to a “third country”. Onward transfer by AWS from EMEA to the US is covered by EU Standard Contractual Clauses

Amazon CloudFront

  • Entity Name: Amazon Web Services EMEA SARL - 38 Avenue John F. Kennedy, L-1855, Luxembourg

  • Location: Luxembourg. Server locations: see above

  • Type: Content delivery network*

  • Purpose: Distribution of Customer Content to Customer Applications

  • Lawful data transfer mechanism: As between Contentful and AWS EMEA, there is no transfer of personal data to a “third country”. Onward transfer by AWS from EMEA to the US is covered by EU Standard Contractual Clauses

Fastly, Inc.

  • Entity Name: Fastly, Inc - 475 Brannan St., Suite 300 San Francisco, CA 94107, U.S.A.

  • Location: USA

  • Type: Content delivery network*

  • Purpose: Distribution of Customer Content to Customer Applications

  • Lawful data transfer mechanism: EU Standard Contractual Clauses

Akamai Technologies, Inc.

  • Entity Name: Akamai Technologies, Inc. - 150 Broadway Cambridge, MA 02142, U.S.A.

  • Location: USA

  • Type: Content delivery network*

  • Purpose: Distribution of Customer Content to Customer Application

  • Lawful data transfer mechanism: EU Standard Contractual Clauses

Cloudinary Inc.

  • Entity Name: Cloudinary Inc. - 3400 Central Expressway, Suite 110 Santa Clara, CA 95051, U.S.A.

  • Location: USA

  • Type: Content delivery network* and image processing

  • Purpose: Distribution of Customer Content to Customer Applications

  • Lawful data transfer mechanism: EU Standard Contractual Clauses

FileStack, Inc.

  • Entity Name: FileStack, Inc. - 122 E Houston St., Suite 105, San Antonio, Texas 78205, U.S.A.

  • Location: USA

  • Type: Content (file) upload and conversion

  • Purpose: Handling of Customer Content uploads

  • Lawful data transfer mechanism: EU Standard Contractual Clauses

Zendesk, Inc.

  • Entity Name: Zendesk, Inc. - 1019 Market St, San Francisco, CA 94103, USA

  • Location: USA

  • Type: Customer support services

  • Purpose: Handling of Customer support requests

  • Lawful data transfer mechanism: EU Standard Contractual Clauses

Intercom

  • Intercom R&D Unlimited Company - 2nd Floor, Stephen Court, 18-21 St. Stephen’s Green, Dublin 2, Ireland

  • Location: USA

  • Type: Customer support services and customer communications

  • Purpose: Handling of Customer support requests and service announcement

  • Lawful data transfer mechanism: As between Contentful and Intercom R&D there is no transfer of personal data to a “third country”. Onward transfer by Intercom R&D from EMEA to the US is covered by EU Standard Contractual Clauses

Contentful Inc. (a wholly owned subsidiary of Contentful GmbH)

  • Entity Name: Contentful Inc. (a wholly owned subsidiary of Contentful GmbH) - 101 Montgomery Street, Suite 1900, San Francisco, CA 94104. U.S.A.

  • Location: USA

  • Type: All the types of processing provided by Contentful GmbH

  • Purpose: Provision of Contentful Services (or parts thereof, such as customer support)

  • Lawful data transfer mechanism: EU Standard Contractual Clauses

* Note that CDNs will cache data/content globally depending on the location where the Customer Content is consumed in order to ensure fast delivery to the endpoint.

Sub-processors possibly used in the Contentful Services or in support thereof (depending on customer location and customer’s choice how to use Contentful Services or engage with Contentful)

Pusher Limited

  • Entity Name: Pusher Limited - 160 Old Street, London, EC1V 9BW, England, UK

  • Location: UK

  • Type: Notification service in the Contentful Services

  • Purpose: Provide push notifications to users of Contentful Services (such as for assigned tasks within a customer account)

  • Lawful data transfer mechanism: EU Standard Contractual Clauses

Slack Technologies Limited

  • Entity Name: Slack Technologies Limited - One Park Place, Upper Hatch Street, Dublin 2, Ireland

  • Location: Ireland

  • Type: Discussion channels

  • Purpose: Customer support and discussion channels for building user communities and a help resource

  • Lawful data transfer mechanism: As between Contentful and Slack Technologies Limited there is no transfer of personal data to a “third country”. Onward transfer by Slack Technologies Limited from EMEA to the US is covered by EU Standard Contractual Clauses

Civilized Discourse Construction Kit, Inc.

  • Entity Name: Civilized Discourse Construction Kit, Inc. - 725 Washington Street, Suite 203, Oakland, CA 94607, U.S.A.

  • Location: USA

  • Type: Discussion forums

  • Purpose: Customer support and discussion forums for building user communities and a help resource

  • Lawful data transfer mechanism: EU Standard Contractual Clauses

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