Effective as of June 30, 2020

List of data sub-processors

Entity name Entity location Type and purpose of processing Lawful data transfer mechanism, if applicable
Sub-processors necessarily used in the Contentful Services or in support thereof (partly depending on your location and use of Contentful Services)
Amazon Web Services

Amazon Web Services EMEA SARL,

38 Avenue John F. Kennedy, L-1855, Luxembourg

Luxembourg. Server locations: USA [primary region is AWS North Virginia (us-east-1) and our secondary region is AWS Oregon (us-west-2)] Type: Cloud services and infrastructure.

Purpose: Storage of Customer Content and log files from Contentful services

As between Contentful and AWS EMEA, there is no transfer of personal data to a “third country”. Onward transfer by AWS from EMEA to Inc. is covered by AWS Privacy Shield certification.
Amazon CloudFront

Amazon Web Services EMEA SARL,

38 Avenue John F. Kennedy, L-1855, Luxembourg

Luxembourg. Server locations: see above Type: Content delivery network*

Purpose: Distribution of Customer Content to Customer Applications

As between Contentful and AWS EMEA, there is no transfer of personal data to a “third country”. Onward transfer by AWS from EMEA to Inc. is covered by AWS Privacy Shield certification.
Fastly, Inc.

475 Brannan St., Suite 300 San Francisco, CA 94107, U.S.A.

USA Type: Content delivery network*

Purpose: Distribution of Customer Content to Customer Applications

Privacy Shield certification
Akamai Technologies, Inc.

150 Broadway Cambridge, MA 02142, U.S.A.

USA Type: Content delivery network*

Purpose: Distribution of Customer Content to Customer Applications

Privacy Shield certification
Cloudinary Inc.

3400 Central Expressway, Suite 110 Santa Clara, CA 95051, U.S.A.

USA Type: Content delivery network* and image processing

Purpose: Distribution of Customer Content to Customer Applications

Privacy Shield certification
FileStack, Inc.

122 E Houston St., Suite 105, San Antonio, Texas 78205, U.S.A.

USA Type: Content (file) upload and conversion

Purpose: Handling of Customer Content uploads

Privacy Shield certification
Zendesk, Inc.

1019 Market St, San Francisco, CA 94103, USA

USA Type: Customer support services

Purpose: Handling of Customer support requests

Privacy Shield certification
Intercom

Dublin, Ireland

2nd Floor, Stephen Court,

18-21 St. Stephen’s Green, Dublin 2

USA Type: Customer support services and customer communications

Purpose: Handling of Customer support requests and service announcements

Privacy Shield certification
Contentful Inc. (a wholly owned subsidiary of Contentful GmbH)

101 Montgomery Street, Suite 1900

San Francisco, CA 94104. U.S.A.

USA Type: All the types of processing provided by Contentful GmbH

Purpose: Provision of Contentful Services (or parts thereof, such as customer support)

Master Subscription Agreement and the Data Processing Addendum between customer and Contentful GmbH that permit engaging Contentful Inc.
*Note that CDNs will cache data/content globally depending on the location where the Customer Content is consumed in order to ensure fast delivery to the endpoint.
Sub-processors possibly used in the Contentful Services or in support thereof (depending on customer location and customer’s choice how to use Contentful Services or engage with Contentful)
Pusher Limited

160 Old Street, London, EC1V 9BW, England, UK

UK Type: Notification service in the Contentful Services

Purpose: Provide push notifications to users of Contentful Services (such as for assigned tasks within a customer account)

As between Contentful and Pusher, there is no transfer of personal data to a “third country”. Pusher utilizes AWS and therefore onward transfer is covered by AWS Privacy Shield certification.
Slack Technologies Limited

One Park Place, Upper Hatch Street, Dublin 2, Ireland

Ireland Type: Discussion channels

Purpose: Customer support and discussion channels for building user communities and a help resource

As between Contentful and Slack, there is no transfer of personal data to a “third country”. Any possible onward transfer is covered by Privacy Shield certification.
Civilized Discourse Construction Kit, Inc.

725 Washington Street, Suite 203, Oakland, CA 94607, U.S.A.

USA Type: Discussion forums

Purpose: Customer support and discussion forums for building user communities and a help resource

Privacy Shield certification