Customer Support
Any problem, solved in a snap
What we offer
Troubleshoot your most pressing concerns with our array of reliable support services.
Knowledge base
Accelerate issue resolution with our catalogue of self-serve answers to questions most frequently asked by members of the Contentful community.
Technical account management
Get expert guidance throughout your Contentful journey and reach business goals quickly with support from a technical strategic partner.
Enterprise-grade support
Receive rapid, expert assistance from a designated engineer with a premium support package that’s tailored to your unique business needs—SLAs included.
The benefits of TAM services
Technical account managers work with you to ensure your Contentful adoption is successful long term.
They provide assistance with planning and building Contentful solutions based on industry best practices. Our TAMs also offer proactive input, to help you launch more consistent content faster, and at scale. And, in partnering with other teams at Contentful, they’ll make sure you’re up to speed on the latest platform enhancements.
Standing by, ready to deliver rapid value and success
24/7
Global customer support
98%
Customer satisfaction score
9 min
Severity 1 response time
“Our developers loved Contentful’s API docs and SDKs. And for every question we filed with support, we received a thorough explanation with examples and best practices. Who could resist that?”
Paul BattissonLead Technical Architect
Mavens
How we work
Consider the members of our Support team an extensions of your own. We aim to understand and advocate for your needs so you can get the most out of our platform and accelerate its impact across your organization.
Collaborative partnership
We work in close collaboration with your team and key stakeholders, ensuring every need is accounted for.
Education-focused
We provide education and best practices, empowering you to work in our platform with confidence.
Community-informed
We’re in constant communication with our internal teams, ensuring every recommendation is best-suited to your needs.
Fast and reliable
We strive to address concerns rapidly so you aren’t waiting for help when you need it most.
FAQs
Learn more about the services we offer to our customers.
