How to Build a Streamlined Knowledge Base
Demo
Recorded on Jun 5, 2024
Customers expect informative, self-service options when interacting with your products and services. However, maintaining a comprehensive knowledge base can be time-consuming and costly. Join our demo to learn how Contentful can simplify this process and elevate your customer experience.
About the webinar
Watch this demo recording to discover how a composable content platform simplifies the creation and maintenance of a cohesive knowledge base, ensuring consistency across various channels. Consumers often prefer to find answers independently, and platforms that provide self-service options yield the best results for both businesses and customers. Offering users reliable answers from the start enhances brand loyalty, advocacy, and customer lifetime value, ultimately reducing costs. It is more cost-effective to keep current customers satisfied than to acquire new ones.
In this demo, you will learn to:
Enable editors to manage the appearance and functionality of knowledge base elements, including SEO metadata, microcopy, and promotional banners
Reuse content to ensure consistent and up-to-date answers, regardless of who the customer interacts with
Establish a single source of truth throughout your organization
Utilize content analytics to uncover high-value opportunities within your knowledge base
Use workflows to ensure all content is reviewed and approved by the relevant stakeholders before publication
Meet the presenters
Maarten Dings
Senior Solution Engineer, Contentful
