Ecommerce Insights 2021: Consumer demands and expectations for digital experiences
30 ecommerce insights and what brands can learn from them
Consumers are in the driver’s seat and are creating personalized shopping experiences with brands, based on their preferences for how, where and when to engage. Creating consistency across customer touchpoints and channels, including digital platforms and brick-and-mortar stores, is the key to eliminating ecommerce friction and maintaining happy, loyal customers.
Download the report to see the latest ecommerce trends.