The research states that consumers increasingly want easily discoverable answers (searchable, self-service) across multiple channels (omnichannel) and languages (localized).
But a huge spectrum of customer intent, a variety of content sources, and high turnover in customer service make it challenging for any enterprise to make a singular, omnichannel self-service experience that delivers a seamless experience and is consistently up to date.
Modern knowledge bases, with unified content infrastructure at their core, ensure customer success and retention by empowering agile teams and processes, and deliver in- context answers that can be easily maintained and reused across channels over time.
Attend this webinar to learn how to message and position our knowledge base solution to your prospects and customers!
Trusted by industry leaders such as: