- Acceptable use policy
- Contentful AI Terms of Service
- Digital Services Act
- DMCA takedown notice
- EU Data Act
- Marketplace terms
- Modern slavery and human trafficking statement
- Privacy at Contentful
- Service level agreement
- Terms of service
- Terms of service Developer Showcase
- Trademark and Brand Use Policy
- Trial Terms of Service
- Legal FAQ
- Security addendum
- Other versions of this document
FAQs
Contentful and the EU Data Act
Q: Is an editable version of the EU Data Act Addendum available?
A: No. Contentful does not allow any edits to its EU Data Act Addendum nor are we able to consider a customer’s own EU Data Act addendum. As a multi-tenant cloud application Contentful does not offer customization of our services for individual customers as we process and treat all customer data uniformly. This uniformity is reflected in our internal processes and procedures related to the exportability and deletion of customer data. Our EU Data Act Addendum is fully compliant with the contractual requirements under the EU Data Act.
Q: What types of customer data are covered under the EU Data Act Addendum?
A: Under the EU Data Act, Contentful is required to make available to you certain “exportable data” and “digital assets”, which is essentially data that can be taken with you if you choose to switch providers or leave the service. The categories of exportable data and digital assets are set out in detail at: https://www.contentful.com/help/admin/data-export/. The categories of data include customer content, but do not include non-customer or certain operational data that is specific to the internal functioning of Contentful’s service.
Q: How does Contentful enable data portability under the EU Data Act?
A: Contentful supports portability by providing a mechanism to export all of your data in a machine-readable format. You can find more information on this mechanism at https://www.contentful.com/help/admin/data-export/, including information on restrictions and technical limitations and details of all the data structures and data formats in which the data is available.
Q: Will Contentful charge customers for switching or porting their data?
A: No. Contentful does not charge any fees for switching or porting customer data. This approach is aligned with the EU Data Act, which requires that from 12 January 2027, SaaS providers do not impose any switching charges on the customer for the switching process.
Q: Does the EU Data Act Addendum impact how Contentful handles personal data?
A: No. The EU Data Act Addendum does not change Contentful’s obligations under the GDPR or our obligations regarding personal data that we process on your behalf under the Data Processing Addendum in place between you and Contentful.