Localizing experiences across three customer personas in 92 countries proved difficult
Marketing and ecommerce landing page content was disjointed and fragmented
Editorial barriers hindered productivity and collaboration
Headless API-first solution provided flexibility and customization options
An agile ecommerce approach enabled the delivery of relevant content across user segments and locales
Built-in translation tools removed localization barriers and improved workflows
Server-side rendering via React delivered lightning-fast, optimized content experiences
Custom-built app integrations increased productivity and usability for editorial teams
"This storefront alone cannot be very performant if the underlying services are not performant. And thankfully, since most of the content was stored in Contentful and in commercetools, that was not a problem. The platforms’ delivery was blazing fast.”
“From the beginning, it was quite clear that we could rule out the monolithic approach. We wanted something that was flexible in terms of detaching front-end and back-end, and going for this API-first solution. We wanted to have the easiest possible way to integrate with third-party softwares."
"No matter where you are in the customer journey, you should always have an understanding of what the products mean, what feeling that they could give to you, and what experiences you could have with this product. That was a core part of the project setup, to simply merge these things together."
SWAROVSKI OPTIK, headquartered in Absam, Tyrol, is part of the Swarovski group of companies. Founded in 1949, the Austrian company specializes in the development and manufacturing of long-range optical instruments of the highest precision in the premium segment of the market. With 30+ brick-and-mortar locations and a growing online presence, the family-run Austrian-based company now exports 91% of its products, making successful digital delivery more important than ever.
With a need to serve three customer segments and 92 counties, it became challenging to deliver a consistent experience on a single website. Transactional shop pages, marketing content and the company blog were siloed, creating a fragmented experience across the customer journey. Their monolithic system could not keep up with the speed of launching new features and products across numerous languages and localized shop pages, let alone handle integrations with enterprise third-party software inherited by the Swarovski Group. An inability or lack of flexibility to test, adapt, and make changes quickly without disrupting the customer experience was costing the team time and money.
Assembling new software with a solution partner
SWAROVSKI OPTIK teamed up with Contentful solution partner Bright IT — a group of technology and marketing experts who combine IT service providers and digital agencies' skills — to help guide the next phase of their digital transformation. Contentful was selected to power the shift to an agile, builder-centric, cloud-native platform powered by API-first technology, ensuring adaptability for both present and future features, channels and technologies.
Contentful partnered with Commercetools, a leading platform for next-generation B2C and B2B commerce, to deliver a lightning-fast web experience to support storefront performance. Contentful’s Commercetools app integration allowed customers to easily move between content and products with no lag time, even as updates were being made to the site. The built-in image resizer and optimizer dramatically decreased the number and size of images being delivered to clients, while a React framework facilitated the delivery of optimized content and imagery with pre-made code and integrations, reducing speed to launch.
Breaking the barriers of scalability
Contentful has also resolved many of the barriers SWAROVSKI OPTIK experienced while trying to scale its localization and translation needs. Instead of rewriting content for each language and dialect, the ability to provide localization services on field and entry levels through Contentful allowed editors to reuse translated content across locales, while maintaining the flexibility to customize where needed. The Tags feature has streamlined workflows with translation partners, while Contentful’s modular content structure helped to lower the number of possible combinations of text and images overall, reducing legwork for editors.
Productivity at its finest — thanks to third-part and house-built integrations
Since deployment, SWAROVSKI OPTIK has built two Contentful integrations of their own to help improve editorial productivity. Block visualization allows editorial teams to facilitate more direct editing functionality, while their sitemap browser helps content editors dynamically locate pages within the sitemap at ease.
Transitioning onto Contentful’s API-first content platform allowed SWAROVSKI OPTIK to drive productivity through customization, enabling the brand to deliver seamless customer experiences across the globe.