Community to Free Migration FAQ

When will the Community plan convert to the Free plan?

The migration of Community users to our Free plan will occur throughout 2023, starting on May 15th and concluding on October 30th, 2023.  We will be communicating the migration timing with each Community organization’s admin(s) and owner(s). Please keep an eye on your inbox.

What extra benefits do I gain with the new Free plan?

 The new benefits on the Free plan include:

• 2 extra roles: Author and Translator

• Access to the Tasks app

• Access to the Compose app

• More API calls

• Higher asset bandwidth limits

For an overview of all benefits included in the Free plan, see the pricing page.

What are the limits on the Free plan?

The Free plan includes 1 Intro space which has a limit of 25 content types, 10,000 records and 3 environments (including master environment). The Free plan comes with entitlements which now support 4 standard roles and 2 locales. For more information, see the pricing page.

Where can I check my current plan and content type and record usage?

You can check which plan you’re on by signing in to the Contentful web app and viewing the information displayed on the Subscription page.  You can review your usage by selecting your space in the web app, navigating to “Settings” in the menu bar and selecting Usage under the “Space settings” section.

What will happen to my Community plan when it gets converted to Free?

We will convert your account from the legacy Community plan to the new Free plan. Your pre-conversion space will be converted to the new Intro space with the new limits of 25 content types and 10,000 records.

After the space conversion on October 30th, 2023, if your space is over the new Intro space limits, your remaining content types (up to 48 content types) and published records (up 25,000 records) above the new limits will not be affected. You can still edit them, but you will not be able to create new ones until you are under the new  limits of 25 content types and 10,000 records.

NOTE: If you hold a free account and you are currently over the entitlements of 48 content types, 25,000 records, 4 environments (including master environment), 2 locales or 2 roles, you are part of a subset of non-paying legacy Community customers. These customers have been identified as benefiting from paid plan features/limits that they were not entitled to on the legacy Community plan. 

If you are an owner of such org(s) and choose not to upgrade your account and you keep exceeding the entitlements on the new Free plan and/or Intro space license following Oct. 30th, your free space license will be assigned an expiration date. You will have 15 days to make adjustments before your space gets archived. 

Once your space has been archived, you will no longer be able to access or edit its content, neither create new content nor publish it. Published content will remain available on the content delivery API for an additional 30 days after the space is archived. Your org's owner can unarchive your space by purchasing a license and assigning it to your archived space.

What action is required from me?

If you are under the new Free plan’s Intro space limits, your account will be converted starting May 15th and there is nothing for you to do. 

If you are close to over your limits for the Free plan’s Intro space, your account will be converted starting October 30th. This gives you a longer timeframe to make necessary adjustments. You can upgrade to a paid plan, or gradually reduce your consumption below the new Intro space limits.

If you are over the limits upon space conversion, your remaining content types (up to 48 content types) and published records (up to 25,000 records) above the new limits will not be affected. They can still be edited, but you will not be able to create new ones until you are under the new limits of 25 content types and 10,000 records.

If you are currently in an over-limits state on your current Community plan’s space license (as outlined in the previous question), please contact our Product Advocate team at product-advocates@contentful.zendesk.com to discuss your upgrade options.

What if I am ready to upgrade?

You can upgrade to our Basic plan from the Contentful web app, under the "Subscription" tab of the Organization settings & subscriptions. If you have questions about the upgrading process, or need help determining which self-serve plan is right for you, please contact our Product Advocate team at product-advocates@contentful.zendesk.com. 

What happens if I don’t upgrade to a paid plan?

If you decide not to upgrade to a paid plan and add a space that meets your business requirements, we recommend you gradually reduce your space consumption below the new Free plan’s Intro space limits of 25 content types and 10,000 records. Your space consumption is based on content types and records.

However, note that existing content over the limits (up to 48 content types and 25,000 records) will not be affected if you choose not to upgrade. You will be able to edit and maintain existing content, but cannot add new content until you are under the new limits of 25 content types and 10,000 records.

NOTE: If you’re over the limit of 48 content types, 25,000 records, 4 environments, 2 locales or 2 roles, and choose not to upgrade your account following Oct. 30th, your legacy free space license will be assigned an expiration date of 15 days. You will be provided a new Intro license with the new limits in effect. You can use the license to create a new space or apply the license to an existing space if your usage is below the Intro space limits. After the 15 day period, if no action has been taken, your legacy space will get archived.

How do I reach out to Sales to discuss additional investment in the Contentful opportunity?

If you’d like to discuss growing your project with our Premium plan, please reach out to Sales using our Contact form.

Why did you change the free space limits?

We used data to inform resizing our free space. Our retired free, or Community, spaces had the same number of content types as paid spaces — which made sense in the old model where features served as differentiators. But, this isn’t the case now that most features are included across pricing plans (for example, roles, locales, etc.).

In short, the new Intro space, which comes as part of the Free plan, better aligns with our grow-gradually pricing model. And it comes with several upgrades — specifically more roles, increased API calls and bandwidth, and access to the Tasks and Compose apps.

You can read more about our new, more streamlined pricing model on our blog.