Fair Use Policy (Legacy 2020)

Introduction

This Fair Use Policy (FUP) forms an integral part of the agreement between you and Contentful GmbH or Contentful Inc., as applicable, that governs your use of Contentful software and services. Capitalized terms used but not defined below, shall have the meaning outlined in the agreement. If you do not agree with this FUP, do not use any Contentful software or services. The limits outlined below apply solely to plans from July 13, 2020 to September 1, 2022; prior plans are subject to legacy fair use policies. The current utility limits are documented under the Fair use policy.If your Service Order includes different limits from any of the limits below, then the Service Order takes precedence.

Utility limits 

Community

Every new account begins with a Community space. Community spaces include the following limits:

Team

Medium and Large spaces on the Team tier include the following limits:

Extra API calls will be billed at $5/1,000,000 API calls/month. Extra asset bandwidth consumption will be billed at $65/1 TB/month. The fees apply per starting quota of API calls/TB. Contentful does not set a cap on extra API calls and asset bandwidth your organization can consume. Note that utility limits can only be exceeded if your organization has a valid credit card or other accepted payment method on record.

Enterprise

Performance 1x, Content, Development and Workflow 2x, and Content, Development and Workflow Performance 3x spaces on the Enterprise tier include the following limits. These limits also apply to Enterprise Trial spaces, see more details below.

There are no fees for exceeding total API calls for Enterprise customers. Extra asset bandwidth consumption will be billed at $65/1 TB/month. The fees apply per starting quota of TB. Contentful does not set a cap on extra API calls and asset bandwidth your organization can consume. Note that utility limits can only be exceeded if your organization has a valid credit card or other form of accepted payment method on record.The usage of API calls and the asset bandwidth (including the extra API calls and bandwidth) is measured on a calendar monthly basis. The usage is reset to zero on the first day of each new period. For example, if you signed up on the 15th, your usage period is set to be from 15th to 14th of a calendar month.

Space and user limits for Community customers

Community organizations can purchase additional spaces on the subscription page, located under the organizational settings of the Contentful web app. By purchasing an additional space, these organizations are upgraded to the Team plan. The Community plan includes the following limits:

Space and user limits for Team customers

Team organizations can purchase additional spaces and users on the subscription page, located under the organizational settings of the Contentful web app. The Team plan includes the following limits:

Space and user limits for Enterprise customers

Organizations with Enterprise contracts can purchase additional spaces through their sales representative and can add users directly via the web app. There are no limits on the maximum number of spaces/users on the Enterprise tier:

Organization creation limits

Note that each Contentful user can create a maximum of 10 organizations (by going to /account/organizations/new and clicking "Create"). However, there is no limit on how many organizations a user can own. Ownership of an organization can be transferred between users after the organization is created.

Technical limits

Please note that use of Contentful is subject to system limits to ensure uninterrupted functioning of the service infrastructure. These limits are listed in the technical limits section of the developer documentation.If your service usage exceeds the limits listed above, we reserve the right to take corrective action, including, but not limited to, the throttling of our APIs, temporarily suspending or — when other options are unavailable — terminating your account.If you require higher limits, please contact a dedicated account manager or reach out to our Customer Success Team to discuss available options.

Trial space limited use case

The Trial spaces (formerly known as Proof of Concept/PoC spaces) we offer to our Enterprise customers are available subject to a Service Order and the detailed terms set out in such a Service Order. In addition to the Service Order, the following fair use limitations apply to these spaces:

• Trial spaces are intended for non-production development and testing purposes only unless otherwise stated in the Service Order and are limited to 30 days

• Trial spaces are free of charge, save for excess charges for bandwidth quotas set out above

• SLAs do not apply to Trial spaces. All other terms of the Agreement do apply, including the Acceptable use Policy.

• Trial spaces can be converted into regular production spaces subject to a signed new (or change) Service Order. Any fees will then apply as agreed in such a Service Order.

• Contentful may apply technical restrictions to Trial spaces to enforce the above fair use conditions (such as: limiting user roles; limiting access to the Trial space; limiting IP address or email domain ranges used in connection with the space; throttling API calls and bandwidth; restricting CDN usage; requiring specific headers for API calls and, if Contentful suspects misuse of a Trial space, suspend or terminate such space).

• Contentful reserves the right to discontinue offering Trial spaces at any time.