Fair Use Policy

Fair use limits applying to on-demand and committed subscriptions

This Fair Use Policy (FUP) forms an integral part of the agreement between you and Contentful GmbH or Contentful Inc., as applicable, that governs your use of Contentful software and services. Capitalized terms used but not defined below, shall have the meaning outlined in the agreement. If you do not agree with this FUP, do not use any of Contentful software or services. The limits outlined below apply solely to current plans, while legacy plans are subject to the legacy fair use policies. If your Service Order includes different limits from any of the limits below, then the Service Order controls.

Utility limits

Micro, Small, Medium, and Large space types, which are available to on-demand customers, include the following limits:

Metric Maximum quota Unit of measure
Total API calls (CMA, CPA, CDA) 2,000,000 Calls per month
Asset bandwidth 0.75 Terabytes (TBs) per month per space

PoC (or Proof of Concept), Performance 1x, Performance 2x, and Performance 3x space types, which are available to committed customers, include the following limits:

Metric Maximum quota Unit of measure
Total API calls (CMA, CPA, CDA) 7,000,000 Calls per month
Asset bandwidth 2 Terabytes (TBs) per month per space

Extra API calls will be billed at $5/1,000,000 API calls/month. Extra asset bandwidth consumption will be billed at $65/1 TB/month. The fees apply per starting quota of API calls/TB. Contentful does not set a cap on extra API calls and asset bandwidth your organization can consume. Note that utility limits can only be exceeded if your organization has a valid credit card or other accepted payment method on record.

The usage of API calls and the Asset bandwidth (including the extra API calls and bandwidth) is measured on a calendar monthly basis. The usage is reset to zero on the first day of each new period. For example, if you signed up on the 15th, your usage period is set to be from 15th to 14th of a calendar month.

Space and User limits for on-demand customers

On-demand organizations can purchase additional spaces and users directly on the marketing website or on the subscription page, located under the organizational settings of the Contentful web app. On-demand tier includes the following limits:

Metric Included units Additional units Maximum limit
Spaces 1 space (Micro) Indicated on the pricing page 20 spaces
Users 10 $15/user/month 50 users

Space and User limits for committed customers

Organizations with committed contracts can purchase additional spaces and users directly on the marketing website, on the subscription page, located under the organizational settings of the web app, or by contacting a dedicated account manager. There are no limits on the maximum number of spaces/users on the committed tier:

Metric Included units Additional units Maximum limit
Spaces 1 space (Micro) Indicated on the pricing page/service order No limit
Users 10 $15/user/month No limit

Technical limits

Please note that use of Contentful is subject to system limits to ensure uninterrupted functioning of the service infrastructure. These limits are listed in the technical limits section of the developer documentation.

If your service usage exceeds the limits listed above, we reserve the right to take corrective action, including but not limited to the throttling of our APIs, temporarily suspending or - when other options are unavailable - terminating your account.

If you require higher limits, please contact a dedicated account manager or reach out to our Customer Success Team to discuss available options.

PoC (Proof of Concept) limited use case

The PoC spaces we offer to our committed customers are available subject to a Service Order and the detailed terms set out in such a Service Order. In addition to the Service Order, the following fair use limitations apply to PoC spaces:

  • PoC spaces are free of charge, save for excess charges for extra API and bandwidth quotas set out above.
  • PoC spaces can be converted into regular production spaces subject to a signed new (or change) Service Order. Any fees will then apply as agreed in such a Service Order.
  • Unless your Service Order states otherwise: PoC spaces are intended for non-production use; a PoC project is limited to 30 days.
  • SLAs do not apply to PoC spaces. All other terms of the Agreement do apply, including the Acceptable use Policy.
  • Contentful may apply technical restrictions to PoC spaces to enforce the above fair use conditions (such as: limiting user roles; limiting access to the PoC space; limiting IP address or email domain ranges used in connection with the space; throttling API calls and bandwidth; restricting CDN usage; requiring specific headers for API calls and, if Contentful suspects misuse of a PoC space, suspend or terminate such space)
  • Contentful reserves the right to discontinue offering PoC spaces at any time.

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